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Ombudsman for Banking Services Press Office
The Ombudsman for Banking Services (OBS), also referred to as "the OBS", resolves individual complaints about banking services and products. We do this in an impartial, independent, confidential and speedy manner.
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Online banking fraud keeps Banking Ombudsman on its toes two years runningThe Ombudsman for Banking Services (OBS) has released its Annual Report highlighting some interesting statistics for its operations for 2018. Key highlights for the year are: 21 May 2019 Read more

Pensioners targeted in credit card fraud, stats showIn the review of the first quarter of 2019, the Ombudsman for Banking Services has seen an alarming increase in credit card fraud. 12 Apr 2019 Read more

The Ombudsman for Banking Services honoured banks and bank staff for excellent service and performance judged by the banks' co-operation with the Ombudsman's office in resolving bank customer disputes. 16 Nov 2018 Read more

The Ombudsman for Banking Services is pleased to be releasing the End Spetember 2018 complaints figures on On- line banking related fraud. "With technology making the digitization of platforms, crime is growing in this dimension too, and yet affecting the same ordinary citizens and banking customers," reflects Reana Steyn the Ombudsman for Banking Services. 25 Oct 2018 Read more