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Quality Supervisor

Benefits:Medical Aid & Pension Fund
Location:Cape Town
Job level:Junior/Mid
Company:Pixelogic Media

Job description

Purpose of the job: The quality supervisor will manage all vendors and freelancers and work to ensure that they have the tools and resources necessary to produce high-quality subtitle files and dialogue lists. The quality supervisor will need to work closely with the training team on getting freelancers the best possible training, as well as with the rest of the quality team on keeping all editor resources up to date.

  • Find and assess potential English freelance editors and vendors
  • Negotiate rates and volumes with English freelance editors and vendors who are deemed competent
  • Assist with onboarding and training of freelancers and vendors
  • Work closely with production teams to assess the quality of work produced by freelancers and vendors, as well as providing feedback and driving continuous improvement.
  • Review and approve scope of works
  • Work closely with coordination and production supervisors when using vendors and freelancers in daily strategies
  • Provide operation support for all freelance editors and vendors in live production as well as those in training
  • Work closely with specific freelancers and vendors to help them improve the quality of their work
  • After hours freelance support provided
  • Investigate any internal or external English rejections from freelancers and vendors and work on operation initiatives to reduce rejections
  • Maintain English resources to ensure that they contain the most up-to-date and relevant information. Resources include: Learner Management Systems
  • Update and improve English workflows and processes for optimal efficiency
  • Identify and report bugs in tools used by the English team
  • Assist in the development and testing of new tools and programs for use in the English team
  • Maintain freelancer and vendor motivation and performance


  • Background in project management
  • Ability to work cordially with people of diverse backgrounds (freelancers, vendors and internal teams)
  • Ability to utilise independent judgement
  • Excellent written and verbal communication skills 
  • Attention to detail and problem-solving (quantitative logic reasoning)
  • Highly proficient in Microsoft Office, specifically Microsoft Excel (formulas, pivot tables, invoice templates)
  • Comprehensive knowledge of billing procedures and digital reporting
  • Multitasking and time management in a high-pressure environment 
  • Data entry, capturing and tracking experience
  • Willing to undergo intensive training 

Company Description

In September 2017, Pixelogic established a partnership with a South African localisation company to develop English editing skills to service the top studios and content owners in Hollywood. Now, three years later, through a focus on editorial excellence - striving for perfection at every level, Pixelogic’s early success has led to the expansion of a passionate and highly skilled team. Three years later, the team has grown to a full-time, seven-day-per-week operation, offering many exciting career opportunities to those who are passionate about a career in entertainment and language services/localization.

Posted on 21 Sep 11:08, Closing date 20 Nov

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