Direct Communications Supervisor

Remuneration:	R30000 - R33333 per month Basic salary
Benefits:	None
Location:	Johannesburg, Sandown
Education level:	Diploma
Job level:	Mid/Senior
Job policy:	Employment Equity position
Reference:	#YN12
Company:	Afrizan TES

Job description

• Monitor message delivery reports on a daily basis, to ensure that the correct number and type of messages are distributed across countries.
• Ensure that the necessary reports and processes are in place to allow for tracking and monitoring of message delivery.
• Monitor real time reporting made available proactively attend to messages that would have been sent to the unintended recipient.
• Prepare daily, monthly reports around messaging and provide recommendations.
• Analyse data received from external and internal stakeholders.
• Address issues arising from incorrect information received.
• Assess messaging portals and provide recommendations.
• Support in-country teams with any reporting requirements.
• Oversee monthly dashboard delivery rates per country per message category.
• Oversee the alignment of dashboards sent from EBS vs Sent from Vendors and delivery receipts.
• Monitor volumes against the allocated budget per country. 
• Oversee the daily numbers of all SMS’s distributed, including both manual and automated delivery.
• Monitor the daily numbers of all DSD distributed, including both manual and automated delivery.
• Manage Message related issues per country.
• Track performance of each communication channel per country.
• Implement processes to measure the effectiveness of message campaigns.
• Drive execution and delivery of any CVM /Marketing/ Regulatory/Operations messages as required.
• Ensure that necessary support processes are in place and that reports are updated to include any new messages. 
• Assist in country teams to log issues related to SMS and DSD related issues, such as delivery problems, with Service Desk. Follow up and assist in query resolution.
• Review message delivery operations and processes.

Company Description

Our client, a prominent video entertainment organisation is currently seeking an individual to assume the role of CVM Direct Communications Supervisor. The successful incumbent will be responsible for monitoring message delivery reports on a daily basis as well as ensuring that the correct number and type of messages are distributed across countries.

Requirements

• Must be PC Literate.
• Must have a relevant, industry related qualification ie Bcom marketing.
• Must be able to analyse reports for trends.
• Should have advance reporting skills.
• Excellent verbal, written, presentation and communication skills.

Posted on 31 Jan 07:28