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Customer Service Agent

Remuneration:R12000 per month Basic salary 
Benefits:Potential to earn commission
Location:Cape Town, City Bowl
Education level:Diploma
Job level:Junior/Mid
Company:HouseME


Customer Service Agent 

HouseME is looking to for a independent and diligent worker to add to our vibrant customer service team. 

We are a ambitious technology company, operating in the rentals property market and located in the city center. We are looking for someone passionate about great customer service and who will assist landlords as they on-board onto our platform, look for a tenant and fill their vacancy with an excellent HouseME tenant. 


Responsibilities Include:
  • Develop and manage client property portfolios.
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Aid in product design and product development feedback.

Customer Success Manager Requirements
  • Previous experience in customer service
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.
  • Patient and active listener.
  • Passion for service.

Work Hours:
Mon: 9:30 - 5:30 set hours, with an hour before or after
Tues: 10 am - 7pm
Wed: 9:30 - 5:30 set hours, with an hour before or after
Thur: 10 am - 7pm
Fri: 9:30 - 5:30 set hours, with an hour before or after

Remuneration
  • R12,000 per month, plus commission

To apply email your CV and a brief motivation to: Helpers@house.me

Company Description

HouseME is a digital platform that connects prospective tenants to landlords with full automation of the letting agency process with fair and transparent rental pricing - all for a fraction of traditional fees.

Posted on 27 Aug 14:03

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Mary Browne

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