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Network Operations Center (NOC) Engineer

Location:Cape Town, Century City
Education level:Diploma
Job level:Mid
Own transport required:Yes

Job description

The Department:

The newest addition to the IT Infrastructure department, the DevOps team believes in the culture of automating any task that requires repetition. We focus on supporting the Software Development teams and optimising deployment processes, testing and monitoring performance, constantly seeking new ways to reduce the time it takes to develop and deploy to a live environment. We work with many new technologies, including the likes of ElasticSearch, TeamCity, Docker and PowerShell to name a few.

Purpose of the Role:

The primary goals of this NOC team is to improve our time to recover from outages and drive the change needed to ensure corrective measures are put in place to prevent them from reoccurring. Being responsible for Incident Management, during an incident, this team will do what it takes to resolve the issue, post the incident they will ensure post-mortems are conducted, learnings are documented and corrective measures are logged with respective teams. During day shifts, NOC engineers will sit with the teams to assist them in making the needed design changes as well as updating documentation or playbooks to enable quick resolution going forward. This talks to the NOC’s secondary goal of reducing the support demand on our Tech staff after hours.

The successful candidate will form part of this team and will be required to live and breathe a culture of monitoring, automated operations and continuous improvement. You will work closely with DOS Service & Development teams ensuring that all applications are monitored and have actionable resolution paths assigned.

Within the NOC team we plan to cater for all levels of experience and knowledge, empowering you to get involved and make the change needed to improve our systems, from identifying issues to reviewing design and suggesting any architecturally significant changes need to improve stability, scalability and performance of our systems.

This candidate will report to the NOC Team Lead.

Duties include, but not limited to:
  • Own all monitoring systems and provide a standardized monitoring platform for service teams to use.
  • Own Incident Management facilitation, tracking & reporting within JIRA ServiceDesk.
  • Close the loop on all Incidents by ensuring post-mortems are conducted, any actions are capture on relevant backlogs and tracked correctly.
  • Conduct reporting on teams corrective action backlogs where necessary flagging teams with an excessive amount of items to ensure priority is given.
  • Follow a source control culture for all monitoring and remediation actions scripts and configuration.
  • Drive continuous improvement with regards to monitoring and auto remediation of issues.
  • Work with relevant Tech teams to understand technical challenges and assist in resolving them to ensure a more reliable service.
  • Form part of 24/7 support roster to support all DOS Service Teams after hours.
  • Work on multiple high priority incidents simultaneously.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.


Essential Criteria:
  • A relevant Information Technology tertiary qualification/Microsoft Certifications
  • Minimum 2 years’ experience in the Information Technology industry using Microsoft Technologies
  • Previous experience in 24/7 E-commerce Environment
  • Proven hands on experience relating to operational or development support of enterprise systems specifically within the DOS Tech Stack
  • Strong ability to diagnose Server | Application & network events
  • Ability to understand metrics and log data, utilizing log analytic techniques to find insights within data that may not immediately be visible to help pinpoint root cause of outages
  • Able to work flexible hours

Desirable Criteria:
  • Experience with automation tools and scripting ability
  • Knowledge in Project Management & Agile methodologies
  • Experience in managing and supporting large enterprise systems

Person Specifications:
  • Time Management
  • Communication
  • Organisation & Planning
  • Technical Knowledge
  • Teamwork
  • Accountability And Execution
  • Interpersonal Skills
  • Stress Tolerance
  • Adaptability / Flexibility
  • Priority Setting

Posted on 03 Jan 10:49