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LMS/Course Coordinator

Remuneration:R8000 - R10000 per month Basic salary 
Location:Cape Town
Education level:Matric
Job level:Junior
Company:Trusted Interns

We are a leading EdTech company based in Cape Town, South Africa. Our diverse team includes e-commerce, learning and technology experts focused on online education in Africa. Our current offering of online short courses in executive education are built-in collaboration.

with the University of Stellenbosch Business School Executive Development. Through this partnership, we support USB-ED in its mandate to provide meaningful learning experiences for Africa’s leaders and give rise to positive change across the African continent.

We’re searching for an organised and friendly individual to join our Course Coordinator team.

  • Run online courses: Coordinate and manage online courses for MasterStart.
  • Course coordination:
    • Managing and coordinating multiple online courses via the MasterStart learning platform.
    • Manage the upload and release of course material within scheduled timeframes.
    • Manage and coordinate all communication with the student groups, including mailers, personal emails, telephone calls, online queries and scheduled online chat sessions.
    • Reporting on all data gathered at the end of each course presentation.
    • Work with faculty on tracking, collating, distributing and collecting assessment and assessment marks within required time periods.
Process development:
  • Shows initiative in their approach to process development and efficiency.
  • Ability to quickly understand and implement new processes.
  • Customer Relationship Management
  • Provide a support channel for students with an empathetic and reassuring approach.
  • Ensure prompt and considered communications with all students via emails, telephone calls, online queries and scheduled online chat sessions.
  • Meet our turn around time commitments on student queries.
  • Ensure all communications work toward building and nurturing strong, life-long relationships between students and the brand.
Marketing and promotion:
  • Considered effort to continually promote and encourage students to join MasterStart for additional courses.
  • Assist the sales and marketing teams in supplying up-to-date information regarding students and their interest in attending future courses.
LMS and CRM administration:
  • Management of LMS
  • Support the e-learning technical team
  • Create and upload courses to various LMS’s
  • Provide technical support to course managers
  • Ensure that data is maintained and backed up correctly
  • Generate statistical reports involving grades and participant usage for each LMS
Experience required:
  • Previous LMS experience is advantageous
  • Previous client-facing role is advantageous
  • Keen, enthusiastic, hard worker
  • Must be a team player.
  • Strong spoken and written language skills
  • Attention to detail
  • Skill in organising time and establishing priorities.
  • Strong interpersonal skills.
Behavioural competencies:
  • Detail-oriented
  • Self-starter
  • Problem solver
  • Thrive in a start-up environment
  • Extraordinary time management, planning and organising skills
  • Excellent verbal and written communication skills
  • Able to work under pressure
  • Able to manage multiple tasks at the same time
  • Solutions-focused
  • Ability to work harmoniously in a team
Please note: In order to apply to this and other internships, please click on the apply button which will take you to the interns’ platform - Register your profile and you can go ahead and apply.

Posted on 16 Mar 11:46