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Customer Service Specialist

Remuneration:R8000 - R12000 per month negotiable cost-to-company 
Benefits:Medical and Provident fund contribution
Location:Cape Town, Woodstock
Remote work:Some remote work allowed
Education level:Matric
Job level:Junior/Mid
Type:Permanent
Reference:##CVA - CSS05/22
Company:Ciovita (pty) Ltd


Job description

We are looking for a vibrant individual with a positive attitude to join our sales team. The ideal candidate should be solution-driven, with a desire to succeed, and a passion for customer service.

Duties and responsibilities

  • Promptly responding to customer queries via email, live chat, phone, and other media channels.
  • Immediately escalating serious complaints or issues that you are not equipped to deal with.
  • Liaising with colleagues and fellow departments to find the best solutions to a customer's issues.
  • Identifying common problems and escalating them to management, along with solutions.
  • Maintaining a polite, helpful, and professional manner at all times.
  • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
  • Familiarising yourself with new products and services as they are introduced.
  • Providing training to new customer service agents.
  • Respect client confidentiality at all times.
  • Determine customer needs and offer service, solutions, and support
  • Close sales and lead customers through the necessary processes
  • Assist customers by answering queries in real-time
  • Assist with courier facilitation
  • Assist with refunds and repairs
  • department liaising to solve issues



Requirements

  • Critical thinking
  • High level of work ethic
  • Good problem-solving skills
  • Strong people skills
  • Excellent communication skills
  • Attention to detail
  • High efficiency and effectiveness
  • Passion for customer service / helping people
  • Experience working on CRM
  • Computer savvy 
  • Affinity to technology and improvement/growth
  • Matric Qualification
  • Knowledge of/ experience in Cycling will help



Posted on 23 May 18:17, Closing date 22 Jul

Apply

Sam Snyders
vacancy@ciovita.com
021 461 3931

Or apply with your Biz CV

Create your CV once, and thereafter you can apply to this ad and future job ads easily.


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