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Customer Experience/Staff Training Manager

Location:Franschhoek
Education level:Diploma
Job level:Management (Jnr - Mid, 1-4 yrs)
Own transport required:Yes
Type:Permanent
Reference:#CustomerExperience
Company:Franschhoek Wine Tram


The Franschhoek Wine Tram is a premium international wine tourist attraction. FWT has been operational since 2012 and built a reputation as one of the top activities to experience when in South Africa.

An exciting opportunity has just become available in our company for a customer experience and staff training Manager based in Franschhoek.

The candidate will need the following skill sets:
  • Management and governance around operational training function for all staff.
  • Responsible for contributing towards effective talent development and ensuring that the learning strategy is operationalised across the whole customer experience.
  • Must be dynamic, self-motivated, results-orientated is deeply passionate about people development.
Key responsibilities:
  • General liaising with the customer to understand training needs and effectively implement tailor-made training programs.
  • Ensuring strict and absolute compliance to the training governance plan.
  • Reviewing and updating the governance plan as applicable.
  • Identifying training and development needs within a business through job analysis, appraisal schemes and regular consultation with managers and staff.
  • Designing and expanding training and development programs based on both business and individual needs.
  • Working with a team to produce programs that are satisfactory to all relevant parties.
  • Developing effective induction programs.
  • Conducting appraisals.
  • Managing the delivery of training and development programs and, in a more senior role, devising a training strategy for the business.
  • Amending and revising programs as necessary, to adapt to changes occurring in the work environment.
  • Understanding e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages.
  • Research new technologies and methodologies in workplace learning and presenting.
  • Deliver one on one coaching and provide feedback whenever required.
  • Identify any poor operational standards, defective assets or procedures that will affect the customer’s experience.
  • Staff uniforms and appearance.
  • Brand awareness.
  • Customer experience awareness.
  • Staff interaction with the customer.

Qualifications:
  • Grade 12/ Matric
  • Tertiary qualification in training and hospitality.

Requirements:
  • Good communication and interpersonal ability.
  • Good analytical and problem solving with a focus on attention to detail and accuracy.
  • Good working proficiency in MS Office / Excel.
  • High proficiency in verbal and written English and Afrikaans.
  • Ability to deliver high-impact facilitation/presentations.
  • Five years experience.
  • Lives in Franschhoek, Stellenbosch, Paarl or willing to relocate

Please include your CV along with proof of formal qualifications and a recent photograph.

Posted on 20 May 16:39, Closing date 19 Jul

Apply by email

David Blyth
david.blyth@winetram.co.za

Or apply with your Biz CV

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