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Duty Manager

Remuneration:Cost to company 
Location:Cape Town
Education level:Diploma
Job level:Senior
Company:Career Custodians

Job description

An eclectic accommodation collection in the vibrant neighbourhood of Camps Bay is looking for a passionate duty manager to support an established team. Let us know if you have what it takes. 

Candidate minimum requirements

  • High school graduate with hospitality experience/hospitality qualification
  • Must speak, read, write and understand English at a professional level
  • Computer literate (Windows Office – Excel, Word and Outlook)
  • Working knowledge of Opera
  • General knowledge of HR and labour law
Work experience:
  • Previous front office management experience essential
  • Familiar with all duties and procedures in front office/reservations department
  • MS Office (Word, Excel and email) is essential
  • Opera experience is essential
  • Must have SA ID
  • Must have a valid driver’s licence and own transport
  • Reliable, responsible and dependable to fulfil obligations
  • Attention to detail
  • Willingness to lead, take charge and offer direction
  • Ability to multitask
  • Show initiative by taking control of task
  • Excellent communication skills
  • Friendly and service orientated
Tasks (include but not limited to):
  • Ensure smooth operation of the reception area
  • Ensure guests are greeted, checked in and allocated apartments/rooms promptly and courteously
  • To ensure reservations are taken correctly and courteously
  • Ensure credit control procedures are strictly adhered to
  • To ensure guest accounts is kept up to date
  • Ensure effective and speedy check out facilities
  • Ensure collection and delivery of luggage to apartments/rooms are done efficiently
  • To ensure that the reception area is correctly managed
  • Ensure that the switchboard is efficiently and effectively managed
  • Must be willing to work hospitality shifts (weekends and public holidays), hospitality hours and overtime when requested
  • Carrying out any other duties as may be reasonably required by management
  • Ensure that guest house rooms/apartments are serviced and maintained to the standards
  • Make sure all front of house areas is clean and tidy at all times
  • Ensure the back of the house is clean and free of clutter
  • Ensure the smooth operation of housekeeping daily
  • Daily spot checks of apartments and rooms to ensure standards
  • Checking of all monthly stock takes for amenities, chemicals and linen for housekeeping
  • Reporting and follow up of all maintenance issues pending or outstanding
  • Assisting with the overseeing of the maintenance department in the absence of the facilities manager
  • Be familiar with the health and safety measure of the property
  • To ensure regular on-the-job training takes place in your departments
  • Ensure the dress code of staff is up to standard
  • Holding regular performance appraisals with senior staff, identifying areas for development and training needs
  • Be readily available to deal with problems and complaints
  • To circulate regularly throughout the front of house areas. Maintaining high profile with guests and staff
  • Ensure accurate and timeous submission of all reports and administrative work
  • Prepare and submit annual budgetary information and updates as required by the financial manager
  • To ensure effective liaison between reservations and front office and other departments (e.g. housekeeping)
  • Act as a duty manager when required
  • To attend all management meetings as required
To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to .

Please note that only successful candidates will be contacted. Should you not hear from us within five days – please consider your application unsuccessful

To browse all our vacancies, please log on to our website –


  • Client relations
  • Communication
  • Filing


  • Opera
  • Filing

Personal Skills/Attributes

  • Good communicator
  • Guest relations skills
  • Administrative

Posted on 10 Feb 11:09

Career Custodians

Career Custodians is a recruitment and talent management agency, specializing in the wellness, hospitality and tourism industry.

View company profile

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