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Host Manager

Remuneration:Cost to company 
Location:Camps Bay
Job level:Management Jnr-Mid
Type:Permanent
Company:Career Custodians


Job description

An eclectic accommodation collection in the vibrant neighbourhood of Camps Bay is looking for a passionate host manager to support an established team. Let us know if you have what it takes.

Candidate minimum requirements

Education:
  • Grade 12 or equivalent
  • Accommodation certificate/hotel school diploma is advantageous
Work experience:
  • Previous experience in the same or similar position in a four/five-star hotel
  • Familiar with all duties and procedures in front office/reservations department and hotel operations
  • MS Office (Word, Excel and email) is essential
  • Opera experience is essential
Other:
  • Reliable, responsible and dependable to fulfil obligations
  • Attention to detail
  • Willingness to lead, take charge and offer direction
  • Ability to multitask
  • Show initiative by taking control of task
  • Excellent communication skills
  • Friendly and service orientated
Tasks (include but not limited to):
  • Ensure smooth operation of the reception area
  • Ensure guests are greeted, checked in and allocated rooms promptly and courteously
  • To ensure reservations are taken correctly and courteously
  • Ensure credit control procedures are strictly adhered to
  • To ensure guest accounts and O status is kept up to date
  • Ensure effective and speedy check out facilities
  • Ensure collection and delivery of luggage to rooms is done efficiently
  • To ensure that the hotel entrance is correctly managed
  • Ensure that rooms are serviced and maintained to the standards
  • Make sure all front of house areas are clean and tidy at all times
  • Ensure the housekeeping and laundry back of house is clean and free of clutter
  • Ensure the smooth operation of Housekeeping on a daily basis
  • Daily spot checks of suites and rooms to ensure VNL standards
  • Checking of all monthly stock takes for amenities, chemicals and linen for Housekeeping
  • Reporting and follow up of all maintenance issues pending or outstanding
  • Assisting with the overseeing of the maintenance department in the absence of the Facilities Manager.
  • Planning of the rooms winter maintenance program
  • Be familiar with the Health & Safety measure of the property
  • To ensure regular on-the-job training is training place in your departments
  • Ensure dress code of staff is up to standard
  • Holding regular performance appraisals with senior staff, identifying areas for development and training needs
  • Be readily available to deal with problems and complaints
  • To circulate regularly throughout Front of House areas. Maintaining high profile with guests and staff
  • Ensure accurate and timeous submission of all reports and administrative work
  • Prepare and submit annual budgetary information and updates as required by Financial Manager
  • To ensure effective liaison between Reservations and Front Office and other departments (e.g. Housekeeping, Maintenance and F&B)
  • Act as a Duty Manager when required
  • To attend all management meetings as required
To apply for the position, please forward an updated CV with a picture of yourself to

**Please note that only successful candidates will be contacted. Should you not hear from us within five days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website – www.careercustodians.com

Requirements

  • Client relations
  • Finance
  • Hospitality
  • Reporting


Posted on 16 May 14:02



Career Custodians

Career Custodians is a recruitment and talent management agency, specializing in the wellness, hospitality and tourism industry.

View company profile

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