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Assistant Reservations Consultant

Remuneration:R8000 - R9000 per month Basic salary 
Location:Cape Town, Durbanville
Job level:Junior/Mid
Type:Permanent
Company:Career Custodians


Job description

An assistant reservations consultant is needed at an exciting sales office based in Durbanville.

A trade assistant reservations consultant will support all trade reservations consultant in terms of
  • Filling in for reservation consultants when needed
  • Assisting all reservation consultants with follow-ups and reconfirmations
  • Assisting management with updating system and reporting
Product knowledge
  • Property knowledge of all company trade products
  • Policies and procedures
  • Sub brands
  • Details/terms of sub-brands within the company portfolio
  • Superior product knowledge is vital
  • Product knowledge is a responsibility, not a function
Customer relations
  • Maintain a high standard of customer service and excellent communication skills
  • Adopting a “can do” attitude with regards to customer enquiries
Sales
  • Promote and sell the products and services using up-selling and suggestive selling techniques
  • Maintain a high level of product and service knowledge about all properties/products
  • Confirmation and pro-forma invoices processed and issued on time according to procedures and payment schedules
Reservations
  • Accurately record and process reservations made by phone/email in the property management system [PMS] (Opera)
  • Transfers to/from the properties booked and accurately confirmed for the right time and date with transfer company and with the guest/agent/operator – details to appear on correspondence and in PMS
  • Meal reservations booked and confirmed in advance with the travel desk/restaurant and with the guest/agent/operator – details to appear on correspondence and PMS accurately
  • Liaison with clients and villages- maintain professional and cordial relations
  • Process amendments to reservations such as extensions, early departures, etc.
  • Record special billing arrangements for reservations in all business segments
  • All reservation details: special requests, arrival times, value adds etc to appear on correspondence accurately and in PMS - properties to be aware of guests special requests to meet and exceed guests expectations
  • Immediate communication, to front office, of amendments to on the day arrivals
  • Follow-up on all provisional bookings. Ensure that the bookings are confirmed with deposits/full prepayments/voucher numbers where applicable
  • Follow-up on any special requests, tourism service bookings and arrival times
  • Follow up on all trade peak bookings within the property portfolio, ensuring that the trade bookings are confirmed and updated by the end of September each year
  • Communication of any special/VIP bookings to reservations manager and front office
To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to .

**Please note that only successful candidates will be contacted. Should you not hear from us within five days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website – www.careercustodians.com.

Requirements

  • Communication
  • Multi-tasking
  • Solving problems
  • Sales


Posted on 07 May 07:22



Career Custodians

Career Custodians is a recruitment and talent management agency, specializing in the wellness, hospitality and tourism industry.

View company profile

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