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Host Manager

Remuneration:Cost to company 
Location:Cape Town, De Waterkant Village
Job level:Mid/Senior
Type:Permanent
Company:Career Custodians


Job description

An eclectic accommodation collection in the vibrant neighborhood of De Waterkant is looking for a passionate host manager to support as established team. Let us know if you have what it takes.

Candidate's minimum requirements

Education:

• Grade 12 or equivalent
• Accommodation certificate/hotel school diploma is advantageous

Work experience:

• Previous experience in the same or similar position in a four/five-star hotel
• Familiar with all duties and procedures in front office/reservations department and hotel operations
• MS Office (Word, Excel and email) is essential
• Opera experience is essential

Other:

• Reliable, responsible and dependable to fulfil obligations
• Attention to detail
• Willingness to lead, take charge and offer direction
• Ability to multitask
• Show initiative by taking control of task
• Excellent communication skills
• Friendly and service orientated

Tasks (include but not limited to):

• Ensure smooth operation of the reception area
• Ensure guests are greeted, checked in and allocated rooms promptly and courteously
• To ensure reservations are taken correctly and courteously
• Ensure credit control procedures are strictly adhered to
• To ensure guest accounts and O status is kept up to date
• Ensure effective and speedy check out facilities
• Ensure collection and delivery of luggage to rooms is done efficiently
• To ensure that the hotel entrance is correctly managed
• Ensure that rooms are serviced and maintained to the standards
• Make sure all front of house areas are clean and tidy at all times
• Ensure the housekeeping and laundry back of house is clean and free of clutter
• Ensure the smooth operation of housekeeping on a daily basis
• Daily spot checks of suites and rooms to ensure VNL standards
• Checking of all monthly stock takes for amenities, chemicals and linen for housekeeping
• Reporting and follow up of all maintenance issues pending or outstanding
• Assisting with the overseeing of the maintenance department in the absence of the facilities manager
• Planning of the rooms winter maintenance programme
• Be familiar with the health and safety measure of the property
• To ensure regular on-the-job training is training place in your departments
• Ensure dress code of staff is up to standard
• Holding regular performance appraisals with senior staff, identifying areas for development and training needs
• Be readily available to deal with problems and complaints
• To circulate regularly throughout front of house areas. Maintaining high profile with guests and staff
• Ensure accurate and timeous submission of all reports and administrative work
• Prepare and submit annual budgetary information and updates as required by financial manager
• To ensure effective liaison between reservations and front office and other departments (e.g. housekeeping, maintenance and F&B)
• Act as a duty manager when required
• To attend all management meetings as required

To apply for the position, please forward an updated CV with a picture of yourself to .

**Please note that only successful candidates will be contacted. Should you not hear from us within five days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website – www.careercustodians.com.

Requirements

  • Client relations
  • Finance
  • Hospitality
  • Reporting


Posted on 06 May 13:45



Career Custodians

Career Custodians is a recruitment and talent management agency, specializing in the wellness, hospitality and tourism industry.

View company profile

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