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Reservations Consultant - Travel Support

Remuneration:R8000 - R12000 per month Cost to company 
Location:Cape Town, Durbanville
Job level:Junior/Mid
Company:Career Custodians

Job description

If attention to detail is your thing, then this fast-paced position is just for. Position requires being thorough in completing work tasks. The ideal candidate must have a high level of attention to details and be able to process high volume of reservations with accuracy.

Candidate's minimum requirements

  • Grade 12 or equivalent
  • Must speak, read, write and understand English at a professional level
  • MS Office (Word, Excel and Outlook) is essential
Work experience
  • One year's previous experience as a reservations consultant for a luxury hotel
  • One year’s Opera experience is essential
  • Knowledge of yielding and revenue management
  • Exceptional upselling skills, including tours, packages and tourism experiences
  • Must have own/reliable transport
  • Must reside in the northern suburbs (Durbanville and surrounds)
  • Able to work shifts - shifts will be determined by the requirements of the travel support centre and will include late shifts to 9pm and Saturdays and Sundays
  • Knowledge of the best local experiences in Cape Town
  • A passion for dealing with client direct offering a complete travel experience
  • Willingness to lead, take charge and offer direction
  • Must be sales driven and well organised
  • Ability to multitask
  • Exceptional customer care and service delivery
  • Problem-solving abilities and ability to manage customer issues
  • The ideal candidate would need to be a team player and work well with colleagues in collaboration of monitoring email boxes and telephone lines
  • The candidate would not be a typical time watcher and would be eager to assist the department to achieve maximum efficiency
Tasks (include but not limited to):
  • Processes reservations by mail, telephone or online
  • Knows the type of rooms available as well as their location and layout
  • Knows the selling status, rates and benefits of all packages plans
  • Knows the credit policy of the hotel and how to code each reservation
  • Creates and maintains reservation records
  • Determines room rates based on the selling tactics of the hotel
  • Communicates reservation information to the front desk
  • Processes cancellations and modifications and promptly relays this information to the front desk
  • Understands the hotel's policy on guaranteed reservations and no-shows
  • Processes advance deposits on reservations
  • Tracks future room availabilities on the basis of reservations
  • Monitors advances deposit requirements
  • Handles daily correspondence. Responds to inquiries and makes reservations as needed
  • Makes sure that files are kept up to date
  • Maintains a clean and neat appearance and work area at all times
  • Promotes goodwill by being courteous, friendly and helpful to guests, mangers and fellow employees
  • Getting information about areas of interest in order to target more clients in particular seasons
  • Making arrangements for clients travel programs
To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to .

**Please note that only successful candidates will be contacted. Should you not hear from us within five days – please consider your application unsuccessful**

To browse all our vacancies, please log on to our website –


  • Customer service
  • Hospitality
  • Reception
  • Sales
  • Sales techniques

Posted on 06 May 11:16

Career Custodians

Career Custodians is a recruitment and talent management agency, specializing in the wellness, hospitality and tourism industry.

View company profile

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