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Head of Academic Operations/Services

Remuneration:R22500 - R27500 per month Cost to company 
Location:Cape Town
Education level:Degree
Job level:Mid/Senior
Own transport required:Yes
Travel requirement:Occasional
Type:Permanent
Reference:##AOM2020
Company:IBTC


Job description

This is a senior role in the business that is responsible for the professional and efficient delivery of academic services to our students. You will be responsible to ensure quality of service throughout the value chain, from curriculum management and programme design to registration and certification.

Your success is measured in terms of exam passes, number of students and net promoter score. The smooth running of these operational departments and the progress of our students is at the heart of this role.

You will be managing a medium-sized team and report to the COO.

Areas of responsibility/measures:
  • Pass rates
  • Net promoter score
  • Quality assurance of our academic and service delivery
  • Lecturer and tutor management
  • Product management
  • Exam management
  • Curriculum management
  • Accreditation


Company Description

We are a private college, driven to enhancing careers and enriching lives. We deliver exam passes and offer a remarkable service to our students. We specialise in finance and business qualifications. We have campuses in Cape Town, Sandton and Pretoria.

Requirements

  • At least five years’ experience in education and/or operations management (continuous improvement, system specifications, quality assurance, process/programme design, procedure documentation and implementation)
  • Proven track record of delivering remarkable service to customers and building strong customer-orientated teams
  • At least five years’ experience in managing and leading a diverse team
  • Strong in one or more of the following areas - quality assurance, processes and procedures, system development, academic management
  • You’ve got to be bright with an analytical mind
  • You’ve got to be able to sit down and get the work done (focused and diligent)
  • You’ve got to be able to work hard, really hard and want to grow (we frown upon lack of ambition)
  • You've got to have a great attitude and be a servant leader


Posted on 20 Feb 08:25

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Charissa Cousins

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