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Customer Service Manager

Remuneration:R43000 - R45000 per month 
Location:Cape Town, CBD
Company:Massive Recruitment

Approachable, proactive and productive customer services manager required.

Should you be interested in this role, please apply by submitting your CV and supporting documents to faxmail 086 662 7817 Please note that there are no costs involved with the candidate in the recruitment process. We do not charge candidates any fees to apply.  

Our client has a fantastic new opportunity for a customer services manager. 

Daily responsibilities: 
  • Providing outstanding levels of customer service through the effective management of a customer service department. 
  • Deal with a broad spectrum of customer queries from simple transactions to complex enquires, including the handling of customer complaints. 
  • Achievement of customer service standards for both speed of response and abandonment call rate. 
  • Responsible for the development of staff ensuring each member of the team receives appropriate levels of coaching via one to one’s with their line manager, team meetings and updates. 
  • Monitoring all team members’ individual performance against business objectives. 
  • Manage resources and staffing levels to ensure customer service objectives are achieved. 
Experience, skills and knowledge: 
  • Matric certification   
  • Relevant qualification
  • Solid eight-plus years of relevant experience (five plus years of experience in a managerial capacity)
  • Knowledge of customer service best practice
  • Experience of assisting in managing the performance of staff
  • Staff development and training
  • Ability to communicate effectively at all levels
  • Strong leadership, decision making and listening skills
  • PC Literate with experience of using Microsoft based applications (e.g. Excel etc)
  • Ability to work under pressure and maintain a positive outlook.
  • Highly hands on, solutions focused and “Right first time” approach
Remuneration and benefits; 

R45000 with full company benefits and 13th Cheque

Posted on 12 Feb 08:36

Massive Recruitment

Massive Recruitment (Pty) Ltd is a multi-sector recruitment company with a reputation for exceptional customer service, integrity, efficiency and speed.

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