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Call Centre Consultants

Location:Johannesburg, Randburg
Education level:Matric
Job level:Mid
Type:Contract
Reference:#DSA0911
Company:Ipsos (PTY) Ltd


Job description

The role of the deal saver call centre consultants would be to follow-up on all lost deals within the Automotive Sector and offer alternatives to ensure they remain within the group.

Key Performance Areas:
  • Receives notification of no deals done via CMS.
  • Calls customer contacted.
  • Obtains and understands reason for lost sale and actions accordingly e.g. finance discussion ( pre-approved portal), offer alternative vehicles
  • Briefing phone call from deal saver to sales executive (provide details of customer and their interest)
  • Allocate relevant sales executive
  • Sales manager re-allocates to sales executive on CMS
  • Continues regular Sales and follow-up process


Requirements

Requirements:
  • Grade 12 (minimum requirement)
  • Fais/NCR accreditation (essential)
  • Minimum one-year inbound call centre experience (essential)
  • Minimum one-year of sales experience (essential)
  • Motor industry experience
  • Automotive knowledge (essential)


Posted on 09 Nov 18:34

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Rhonda Harrison-Sparks

011 875 5000
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