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Client Relationship Manager

Remuneration:negotiable Negotiable depending on experience 
Location:Cape Town
Job level:Mid
Type:Permanent
Company:Quicket


Quicket is looking for a driven, solutions-oriented person with proven client management skills to not only look after our current client base but to develop and grow new business too. This person is able to think outside the box, come up with creative solutions to solve problems and possess acute attention to detail.

We’re a team of dynamic and diverse individuals that value teamwork, loyalty and respect. We’re working hard but we have fun doing it. We communicate, participate and are always curious to know and learn more. We put the customer first and do all we can to solve problems. 

Did you know: Quicket provides Africa's leading ticketing, streaming, fundraising and subscription technology platform to millions of people across the continent!

Your responsibilities will include:
  • Be a solutions architect for our clients
  • Think creatively and laterally to solve problems
  • Deliver on outbound sales targets
  • Ability to develop senior-level relationships quickly and effectively and manage accounts
  • Driving the success of our organisers by actively checking in, upselling and upskilling them
  • Work closely with the rest of the Customer Success team to assist them with decision making and problem-solving
  • Tracking KPI's and reporting
Requirements:
  • Excellent verbal and written skills
  • Customer focus with regards to understanding the service being delivered
  • Ability to go beyond what is expected - often after-hours
  • Solutions-oriented, can-do attitude; self-motivated
  • Strong prioritisation and time management skills
  • Comfortable with change and excellent team player
  • Ability to manage multiple tasks simultaneously
  • Must have a keen attention to detail to ensure perfect delivery of services
Qualifications:
  • Three to five years of experience in client liaison/account management
  • Two to five years of experience in sales
  • Tertiary qualification is beneficial
  • Experience in the events industry is beneficial
  • Established relationship management skills, with a strong focus on developing and sustaining effective relationships with key clients
  • Strong computer skill including using a CRM, standard productivity tools is recommended
Benefits:
  • Competitive remuneration
  • Opportunity to attend events
  • Upskilling and access to courses where appropriate and business-related
  • Great coffee and good vibes!


Posted on 29 Apr 12:52



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