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Onboarding/Retention Specialist

Remuneration:negotiable Basic salary 
Location:Cape Town, CBD - Bree Street
Education level:Matric
Job level:Junior/Mid
Type:Permanent
Company:Quicket


Why would you want to become part of the Quicket team?

Quicket is an industry leader in ticketing technology, providing technology to thousands of events and is one of Africa's largest ticketing providers.

Join us as we redefine how ticketing works in Africa by empowering the next generation of event organisers to run their events easily and effectively. You will be an integral part in building the Quicket brand throughout Africa and your sense of impact will be huge.

The role:

We are looking for an Onboarding and Retention specialist to join our Customer Success team. The ideal candidate is someone who can help onboard potential clients to the platform - this is the first part of customer success. This may take the form of helping inbound potentials to successfully get up and running. Towards the end of the event lifecycle, you would need to be in contact with the client to see how we can assist and possibly create more value for their next event and assist in retaining that client and onboarding their next event. You will build relationships and are expected to be a natural people's person. While the role may require sales in a traditional sense, this is not an outright sales position and is not commission based.

In addition, standard responsibilities:
  • Convert inbound leads and assist in event setup
  • In quiet times, generate outbound leads and assist in onboarding where an outbound lead converts
  • Capture all relevant information in the CRM
  • Be comfortable using a CRM system and understands its value in making your life easier.
  • Tech-savvy
  • Source new clients and accounts
  • Meet with prospective clients
  • Retain existing clients, through proactive intervention and assistance
  • Assume responsibility for own productivity
  • Meet agreed on capacity and sales targets
  • Complete product knowledge training and proactively seek ways to improve product and industry knowledge and better understand the target market
  • Finding creative ways to solve ticketing problems for potential organisers
  • Help potential organisers derive the most value that they can from Quicket
  • Continuously look for ways to take initiative, improve process and attract new clients
About Quicket

Quicket is an industry leader in ticketing technology, providing technology to thousands of events and is one of South Africa's largest online ticketing providers.

Requirements
  • Self-starter with a passion and knack for being a people's person
  • A minimum of one to two years of experience in a similar position
  • Excellent written and verbal communication skills
  • Ability to work effectively in a team
  • Excellent telephone etiquette
  • Computer literate/tech savvy
  • Organised with a can-do attitude
  • Strong work ethic and target driven
Benefits
  • Competitive remuneration 
  • Opportunity to attend events
  • Upskilling and access to courses where appropriate and business related
  • Great coffee and good vibes!
We're an energetic team of young people who love events, working together and strive to create value for all participants.

-Join us in the heart of Cape Town!

Posted on 20 Dec 16:30



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