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Marketing/Digital/Customer Relationship Executive

Remuneration:To be discussed 
Location:Cape Town
Education level:Diploma
Job level:Junior/Mid
Travel requirement:Occasional
Reference:#BnW - CRM
Company:Bikes 'n Wines

Job description

As marketing, digital and customer relationship executive you will oversee all facets of the business’ digital footprint. This includes, but is not limited to CRM, SEO, advertising and online marketing campaigns. You will be working in close contact with the managing director, and have direct responsibility for three brands in the business portfolio.

Key responsiblities and accountability
  • Management of customer relations
  • Improve guest and client relationships, feedback and implementation of improved systems
  • Follow up, improve and increase brand visibility and reputation via appropriate digital channels
  • Improve product marketability and profitability by researching, identifying and capitalising on market opportunities in the digital space
  • Sustain rapport with key accounts by making periodic visits, exploring specific needs and anticipate new opportunities
  • Drive sales through new and existing digital channels
  • Provide information by collecting, analyzing and summarizing data trends
  • Drive brand reputational growth, and online reviews
  • Digital channel management
Please submit a two page CV, with references to the email address below.

Should you not receive a response within two weeks of submission, please consider your application unsuccessful.

Company Description

Leading active travel tour operator, based in downtown Cape Town.


  • Acute knowledge and experience in digital marketing; SEO, SEM, Adwords, email marketing
  • Excellent skills in e-commerce
  • Excellent skills in customer service
  • Demonstrated abilities in creating digital campaigns,
  • Demonstrated abilities in CRM software, basic design (eg: Canva)
  • Demonstrated abilities to set work structure, self manage work and deliverables
  • Experience in wine knowledge, bicycle knowledge, activities and day tours
  • Experience in tourism marketing and sales

Posted on 11 Sep 09:53

Quintin Smith

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