E-commerce Assistant

Location:Cape Town
Job level:Junior
Type: 3 months

Job description

E-commerce assistant (three month Contract – maternity relief) to assist the E-commerce team with all day-to-day tasks related to sales, order fulfilment and basic online product updating.

  • To assist with e-commerce order processing
  • Picking stock for orders
  • Updating clients on order ETAs
  • Following up with suppliers regarding product ETAs
  • Assist with routine stock checks
  • Assist clients telephonically with order placing queries and order tracking or ETAs
  • Assist clients via e-mail correspondence
  • Assist with updating of products (instruction and training will be provided)
  • Any other duty as delegated by the E-commerce Manager

Minimum educational qualification required to perform job:
  • Grade 12
  • Any sales, administration and customer service experience will be beneficial. Any experience with basic e-commerce sales or website product listing will be highly beneficial.

Key performance competencies:
  •  Strong computer literacy
  • Excellent verbal and written English proficiency
  • Proficient in Microsoft Office
  • Willingness to learn new skills and branch into a wide variety of duties
  • Strong customer service oriented
  • Basic knowledge of photography/videography or willingness to learn photography and videography in order to assist with sales functions

Personal skills/attributes:
  • Interest in E-commerce Operations
  • Self-driven to complete tasks
  • Outgoing personality
  • A people person driven by customer service
  • A keen interest in photography would be an added advantage but is not essential.
Contact details:

Please send your CV in confidence to az.oc.smro@ettenna

If you do not hear from us within four weeks, please consider your application as unsuccessful.

Posted on 08 Apr 10:20

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Annette Blackie

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