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Ops Specialist - Telephone Account Managers - Small/Medium Business

Location:Centurion
Reference:#190910-5
Company:Telkom


Responsible to carry out sales and customers services activities of allocated portfolio of customers. Proactive calling of customers to build loyalty and improve affinity towards Telkom. Ensure effective management of portfolio of allocated customers and ensure planned regular contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers. Meet and exceed set revenue targets by cross selling and upselling of products and services in focus to the portfolio of customers. Ensure improvement of customers' experience, CLM and Net Promoter Score in line with agreed business plans. Maximize relationship building opportunities with customers and improve the image of the segment and that of Telkom.

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Posted on 11 Sep 10:12



Telkom

Telkom is Africa's largest integrated communications company, providing integrated communications solutions to an entire range of customers.

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Ops Specialist - Telephone Account Managers - Small/Medium BusinessCenturion11 Sep 10:12
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