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Technical Support Analyst

Remuneration:R35000 - R40000 per month negotiable Basic salary 
Location:Johannesburg, East
Education level:Diploma
Job level:Mid/Senior
Type: 6 Months
Company:ASC Group

Job description

Ensure infrastructure efficiency across the site or a collection of sites and performance to standard. The incumbent will also provide H/E support for availability management and global or regional project implementation activities ensuring local infrastructure delivers to business expectations (SLA) whilst remaining fully aligned to global policies.

Key Outputs [KPI's]
  • Diagnose and resolve issues associated with end user-based application software, multi-user applications (where unique to site) and operating systems.
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
  • Install and support PC, laptop, tablet and mobile hardware and software including supporting desk moves/new work place setups.
  • Contribute to project teams in the improvement of current services and development and delivery of new services.
  • Maintain the IT infrastructure to a high professional standard thereby maximizing the productivity of employees whilst supporting the business plans.
  • To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed
  • Ensure at all times company policies, standards and standard operating procedures (SOPs) are adhered to.


IT/Networks Qualification
Experience of working with the following technologies: Windows 7, MS Exchange, Office 365, mobile technology, printer technology, DNS, DHCP, switches and routers.
Experience of installing and supporting PC, laptop, tablet and mobile hardware and software including supporting desk moves/new work place setups.
Experience of diagnosing and resolving end user issues around application software and operating systems.
Working knowledge of desktop, laptop, server and printer computer hardware dependencies and the relationships between networks, phones, mobile devices, PC operation systems, databases and applications.
Experience of technical implementations with a strong understanding of Microsoft and networking

Posted on 04 Jul 14:15

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Miguel Cruz

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