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Junior Community Manager/Online Customer Liaison

Remuneration:negotiable Basic salary 
Location:Cape Town
Education level:Diploma
Job level:Junior
Type:Permanent


Job description

A well- established tourism company is looking for a junior community manager and online guest liaison. The successful candidate will create enticing content and drive quality engagements with the community to ensure effective delivery of a brand’s social media objectives.

Main areas of responsibility roles:
  • Ability to create your own content
  • Photography skills
  • GoPro skills
  • Ensuring content is posted timeously across social media platforms
  • Response handling timeously
  • Responding to and addressing the community’s queries and complaints efficiently, professionally and timeously at all times
  • Driving engagement and conversations with the community and ultimately establishing brand loyalty
  • Identifying tactical and relevant opportunities to engage with the community
  • Working closely with the Analytics team to drive positive sentiment and optimize on content opportunities
  • Keeping up-to-date with the latest trends within the digital and social media landscape
  • Inputting into campaign ideas and creative brainstorming sessions
  • Executing social media competitions and collating entries
Experience
  • One to two years of minimum experience fulfilling the community manager role for a business or consumer brands’ social media platforms
  • Photography experience
Qualifications
  • Higher Certificate/Diploma/BA degree in Marketing, Communications, English, Media Studies) or relevant degree


Requirements

  • Effective complaint resolution skills
  • Understanding of the digital and social media landscape both locally and internationally
  • Ability to work within a team of digital specialists and contribute effectively
  • Professional demeanour internally and externally when dealing with clients
  • A thorough understanding of social media platform guidelines
  • Strong administrative skills and superb attention to detail
  • Deadline and results-driven
  • Ability to multitask and work under pressure
If you are interested in applying for this position please forward the following to the email address provided:
  • Your full and detailed CV
  • Please send examples/ a portfolio of previous work pertaining to the position
  • Send previous/ current social media platforms that you are managing
  • Send examples of photography/ writing or similar
Please note that only suitable candidates will be contacted.

Posted on 10 Sep 13:04

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