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Hotel General Manager

Location:Cape Town, CBD
Reference:#CPT002648/HK
Company:Intelligent Placement


Our client is seeking a well-presented hotel general manager (six-month fixed term contract) for a prestigious, small five-star boutique hotel based in Cape Town. Manage and co-ordinate front desk department to provide efficient, prompt, courteous, trouble-free and proactive service to guests: hence maximise rooms revenue and guest satisfaction.

Behavioural competency:
  • Previous experience in management in the hotel industry, preferably five-star – not negotiable
  • Excellent customer/client services experience
  • A stable track record
  • Able to work shifts, (including weekends and public holidays)
  • Able to communicate effectively, both verbally and in writing
  • High levels of motivation and enthusiasm
Duties include the following, but not limited to:
  • Manage and coordinate guest relations to provide the highest standard of service
  • Reporting into the owner
  • Take complete ownership of the hotel
  • Hands-on role and will involve driving the operation from a service, business and marketing prospective
  • Includes all areas of the property, front office, housekeeping, maintenance and finance
  • Managing of staff which includes housekeeping, waitrons, security, kitchen
  • Check-in and out of guests, book restaurants, tours, transfers, taxis etc
  • Help plan itineraries for guests
  • Check that rooms are 100%
  • Breakfasts run smoothly and assist
  • To report and where possible take action for any guest or client complaint or compliments
  • Assist with group arrivals
  • Assist with site inspections when required
  • Effective communication with all relevant departments or guests with regards to special requests either via email, telephonically or fax
  • Human resources management
  • Staff training and control
  • Laws, regulations and policies
  • Security, health and safety
Requirements:
  • Grade 12 or equivalent
  • Exceptional attention to detail
  • Clear communication skill – must speak English fluently
  • Ability to use, MS Word and Excel skills
  • Is fully conversant with the hotel reservation system (Hotelier)
  • Able to work shifts, (including weekends and public holidays)
Salary: Negotiable
Vacancy reference: CPT002648
Closing date: 15 October 2019
Please apply directly on our website: www.intelligentplacement.co.za/vacancies

If you don’t hear from us within three weeks of your application, please consider your application unsuccessful.

Posted on 04 Sep 10:04



Intelligent Placement

Intelligent Placement will, through its expertise, service standards and national network provide a unique value proposition which will differentiate Intelligent Placement to be the preferred South African Recruitment brand.

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