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Guest Service/Junior Housekeeping Manager

Company:Intelligent Placement

Our client is looking for a guest service/junior housekeeping manager for an exclusive boutique hotel based in Franschhoek, Cape Town. Manage and coordinate front desk department to provide efficient, prompt, courteous, trouble-free and pro-active service to guests.

Behavioural competency:
  • Excellent customer/client services experience
  • A stable track record
  • Able to communicate effectively, both verbally and in writing
  • High levels of motivation and enthusiasm
Duties include the following, but not limited to:
  • Manage and coordinate guest relations to provide the highest standard of service
  • Reporting to the General Manager (and 3 others)
  • Take complete ownership of the hotel
  • Managing of staff
  • Check-in and out of guests, book restaurants, tours, transfers, taxis, etc.
  • To report and where possible act for any guest or client complaints or compliments
  • Effective communication with all relevant departments
  • Assist in the housekeeping department
  • Laws, regulations and policies
  • Security, health and safety
  • Grade 12 or equivalent
  • Previous experience in management in the hotel industry, preferably five-star
  • Clear communication skill – must speak English fluently
  • Fully conversant with the hotel reservation system
  • Able to work shifts, (including weekends and public holidays)
  • Willing to live in or live within the vicinity
  • Valid drivers licence and own vehicle
Salary: Market Related
Vacancy Reference no:  CPT002580                       
Closing Date: 2 August 2019
To apply for the above-mentioned position, please apply on our Website also add your profile picture to your CV.

If you don’t hear from us within three weeks of your application, please consider your application unsuccessful.

Posted on 30 Jul 13:56

Intelligent Placement

Intelligent Placement will, through its expertise, service standards and national network provide a unique value proposition which will differentiate Intelligent Placement to be the preferred South African Recruitment brand.

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