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Tenant Vetting Specialist

Remuneration:R10000 per month Basic salary 
Benefits:Plus commission (up to R3000 a month)
Location:Cape Town, CBD
Education level:Diploma
Job level:Junior/Mid
Company:HouseME Rentals

HouseME is looking for an independent and diligent worker to add to our vibrant Customer Success Team. 

We are an ambitious technology company, operating in the rentals property market and located in the city centre. We are looking for someone passionate about great customer service to assist tenants complete their applications and do an affordability assessment.

Responsibilities include:
  • Tenant communication (email and phone)
  • Follow up on incomplete applications
  • Assisting tenants understand the document requirements 
  • Review documents submitted and give feedback for tenants on their application/financial status
  • Confirming employment details
  • Handle and resolve customer requests and complaints
  • Aid in product design and product development feedback
Applicant requirements:
  • High computer literacy and ability to learn new software
  • Excellent communication and interpersonal skills
  • Self-driven and proactive nature
  • Highly organised and able to multi-task
  • Patient and active listener
  • Passion for service
  • Demonstrate leadership qualities
Advantageous experience:
  • Previous experience in customer service and sales
  • Previous experience in financial products/affordability calculations
  • Previous experience in tenant vetting at a rental agency
  • 10,000 per month, plus commission
To apply, email your CV and a brief motivation to:
In the subject line, please write: Application for Tenant Success Officer

Posted on 06 Dec 10:38

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