CRM Specialist

Remuneration:Market related 
Location:Johannesburg
Job level:Mid/Senior
Type:Permanent
Company:Ad Talent Africa


A global leader in the travel and tourism industry is looking for a CRM specialist to join their marketing team. The purpose of this role is to develop an integrated and targeted communications strategy for CRM, digital and social to drive sales and enhance the customer life-cycle and provide full support to the marketing manager. 

Responsibilities:
  • Plan and implement CRM campaigns and communication initiatives
  • Track performance of CRM campaigns and draw up performance reports
  • Design, execute and monitor direct marketing promotions
  • Marketing automation
  • Monitor data quality, segmenting, marketing activities and assessment
  • Communicate with corporate CRM regarding activities, planning, updating and coordinating
  • Communicate promotions to dedicated loyalty club members
  • Channel supervision and requests acknowledgement, investigations management complaint management & monitoring in CRM 
Requirements:
  • Marketing diploma
  • Sound knowledge of loyalty programs
  • Principles of direct marketing
  • Database management and mining
  • SAS or any CRM Campaign Dissemination Tool
  • Contact Lab, Touch-base Pro
  • Strong Excel, data mining and analysis
  • Analysis
  • Client relationship management
  • Data mining
  • Direct marketing


Posted on 04 May 09:53



Ad Talent
We are niched in the communications industry with offices in Johannesburg and Cape Town from where we service all of South Africa, Africa, the Middle East, Europe and the rest of the world. Our portfolios include Digital, Creative and Client Service in Advertising, Marketing, Media, Public Relations and Corporate Communications.
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