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Customer Relationship Manager

Remuneration:R400000 - R450000 per year Cost to company 
Benefits:Medical Aid Contribution
Location:Johannesburg
Job level:Mid
Type:Permanent
Company:THE SKILLS MINE (PTY) LTD


Job description

As the Customer Relationship Manager, you are responsible for delivering a high-quality customer experience for the brand. You will communicate customer behavioral trends to other departments, organize and motivate the customer agents and manage the subscribers’ base growth and revenues.



Company Description

Our client is a global media and mobile company.



Requirements


  • Customer Relations

  • Relationship Management

  • Customer Satisfaction

  • Customer Support

  • Data Analysis Tools

  • Mobile



Advantageous

Experiences & required competencies:



• Proven experience as a Customer Relations Manager or Relationship Manager.
• Proven track record of meeting and exceeding targets.
• Background in customer service; mobile industry knowledge is a plus.
• Experience tracking relevant KPIs (e.g. customer satisfaction).
• Proficient in MS Office, with working knowledge of CRM platforms (Braze, Everlytics, Firebase, MailChimp etc.) and data/analytics to utilize data to make product decisions, set priorities, and measure success.
• A customer-oriented attitude.
• Excellent communication and negotiation skills.



Posted on 12 Jul 11:12



The Skills Mine

Connecting highly talented individuals with organisations that recognise the power of talent to optimise business effectiveness.

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