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Customer Service Supervisor

Remuneration:Market related 
Job level:Mid
Company:CUM Books

Job description

Providing excellent customer service while building customer relations. Liaise effectively with all departments within the company to ensure customer requirements are met.

  • Identify opportunities: produce high-quality leads, attending trade shows
  • Develop creative pitches and propositions
  • Placing of orders and following up with regards to any special requests
  • Assisting and logging of customer queries
  • Coordinate and supervising of various divisions in department
  • Daily operations of department and meeting set daily standards
  • Analyse info and data, planning, reporting and feedback in a timeously manner


  • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
  • Strong sales, analytical, organisational, communication and people skills required
  • Detail orientated
  • Ability to work under pressure and thrive in a multi-tasked and fast-paced environment
  • Energetic and sales driven
  • Grade 12
  • Minimum experience of two years in a customer service environment
  • Bilingual: English and Afrikaans

Posted on 15 May 11:09

Christian Art Distributors

CUM Books has become a much-loved and popular name in South African homes for many years. This chain of Christian family bookshops began when six NG Kerk-boekhandel shops were bought.

View company profile

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