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Customer Services/Production Manager

Remuneration:R17000 - R20000 per month Basic salary 
Location:Johannesburg, Kramerville, Sandton
Job level:Mid
Own transport required:Yes
Type: 6 months
Company:Macaroon Pty Ltd

Job description

The colourful and creative world of Macaroon is looking for a Client Services and Production Manager to join our growing team, based in Jozi - starting 1 June 2019. 

Would you like to learn from and grow with online retail and lifestyle website, Macaroon  - infamous for our personalised stationery and organisation accessories? We launched in 2010 and have grown, both locally and internationally, into a sought-after brand, producing a varied and extensive product range of stylish social stationery, home accessories, personalised gifting and organisation solutions.

We are looking for a passionate, go-getter, with exceptional organisational and people skills - to manage our small, but very busy, studio and team.

You will need to:
  • Liase with individual and corporate clients, building and nurturing client relationships 
  • Communicate with clients telephonically, via email and through Macaroon’s customer support portal
  • Manage Macaroon’s "customer experience”
  •  Liase with and manage Macaroon’s print and other suppliers
  • Quality control check Macaroon’s orders 
  • Work with the team to pack and dispatch client orders, correctly and on time
  • Liase with, and manage, Macaroon’s dispatch and courier services
  • Manage Macaroon stock
  • Manage Macaroon’s small Studio team
  • Coordinate timings and work flow of entire Studio team
  • Have intricate knowledge of the Macaroon website, product offering and culture


We should talk if this describes you:
  • Excellent interpersonal skills - a “people” person
  • Highly organised and detail oriented
  • Ability to work in a fast-paced environment
  • Impeccable follow up skills 
  • Quick learner with a problem-solving mindset
  • Self-motivated, proactive, committed and driven
  • Passionate and creative

Posted on 15 May 07:53

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Taryn Hompes

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