Call Centre Team Leader

Location:	Pretoria East
Reference:	#JHB003073/CH
Company:	SydSen Recruit

Call centre team leader - Pretoria, Gauteng

Our team leaders use their analytical and leadership skills to plan for success, coach and mentor others according to individual needs, and lead by example. To be successful you will be able to make sound decisions whilst under pressure and continuously push for improvement and growth.

Your day-to-day responsibilities will be:

• Demonstrate strong and competent leadership skills in managing a highly skilled team with at times conflicting personalities
• Responsible for the day-to-day supervision, including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to achieve performance targets and to reach their full potential
• Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Provide subject matter expertise in handling escalated customer calls as needed

Ideally, you will:

• Be highly motivated and have skills to develop and coach team members to achieve performance expectations
• Work well under pressure and follow through on items to completion
• Strong communication skills, both written and verbal
• Ability to lead the team in multi-tasking, prioritization, and meeting timelines on deliverable
• Ability to mentor, coach, and provide direction to a team of employees
• Have a passion for developing an inclusive, high functioning culture

Apply now

(Please note that only candidates with the abovementioned requirements would be considered and contacted)

Visit our website for more opportunities: www.sydsenrecruit.com or follow us on LinkedIn, Instagram or Facebook.

Sydsen Recruit

Posted on 04 Aug 14:58, Closing date 3 Sep