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Client Success Manager - Data/Insights/FMCG

Remuneration:Market related 
Benefits:Medical Aid, RA and Group Life
Location:Cape Town, Claremont
Education level:Degree
Job level:Mid/Senior
Own transport required:Yes
Travel requirement:Often
Type:Permanent
Reference:#CS
Company:DataOrbis


Job description

You are a professional extrovert who loves both data and engaging with the client. You are happiest when assisting clients to maximise their data assets. You enjoy providing a service that gives clients the actionable insights they need to make quick, accurate decisions.

You have an in-depth knowledge of the FMCG landscape, as well as an understanding of the critical importance distribution, brand and category management plays in the industry. You can easily spot the gaps and identify the opportunities when looking at visually represented data, such as graphs, tables and charts. You can find the story within the data.

You are a strong administrator and an even stronger relationship builder. You can manage an existing portfolio of clients with the objective of entrenching and growing the DataOrbis Service offering within these existing clients. You are not afraid of contract negotiations and can easily identify opportunities to upsell, ensuring the client recognises the value being added to their business by our service offering.

You are not afraid of numbers or technology and have “stickabiltiy” when it comes to embarking on a steep learning curve in order to fully understand our platform processes and service offerings.

You enjoy working within a team based environment and are positive, proactive and enjoy getting stuck in where needed. You have strong interpersonal skills and are confident in your communication. You can engage professionally with and build rapport with internal team members in order to ensure that deliverables are met as per the client’s requirements.

You can present with confidence and can facilitate meetings effectively. You have supervisory experience and can lead, manage, guide and mentor junior client success team members.

The role you will play is crucial in ensuring that our South African clients receive a service offering that enables them to make strategic decisions based on the information our data provides.  Experience in market research, the consumer goods space and data insights is essential.

You will report directly into the Head of Client Success in South Africa. You will also work closely with the client success, projects, operations and insights teams ensuring the contractual delivery of our service offering to our clients on an ongoing basis as required.

Responsibilities
  • Professionally engages with and holds the senior relationships within the client’s organisations. This includes defining needs, managing expectations and ensuring that the data is translated into insights to add value to the client on an ongoing basis
  • Identifies opportunities within the client’s organisation in order to further entrench the DataOrbis Service offering
  • Manages the annual review process and proposal development for contract negotiation
  • Specs out and briefs in the client’s requirements into the Projects, Insights, Operations and BI teams
  • Plans, executes and supervises client success tasks and assignments, reviewing progress and evaluating results, ensuring accurate and timely delivery to clients as per the contractual obligation
  • Assists in the client success team’s workload planning and forecasting
  • Travels regionally in order to engage, train and up skill clients in the region
  • Participates in client conferences, presents and facilitate workshops and engagements
  • Orientates, trains and mentor’s junior client success members


Company Description

DataOrbis is a global cloud-based information solutions company that provides market and business intelligence solutions to the fast-moving consumer goods (FMCG) industry. Our solutions combine people, process and leading edge cloud technology to facilitate and inform business decisions that are customised to our client’s needs.

We have a wealth of experience and expertise in information technology and market information services in the consumer goods and retail industries and are a leading innovator in this sector serving well-known brands across the African continent and beyond. We currently have offices in South Africa, Kenya and the UAE.

Our Values are the absolute foundation of our business and we believe in attracting, recruiting, retaining and developing the right skills at the right place at the right time and constantly focus on engaging our team in a winning environment.


The core values and their associated behaviours which form the DNA of our team and business are;

* Trust
* Teamwork
* Leadership and passion
* Innovation and continuous improvement

Requirements

A tertiary qualification, Business Science in Marketing, PDGM, BCom Marketing or equivalent.

Five to seven years’ professional industry related working experience in Consumer Goods, Customer Insights, Market Research or Retail related. At least three years’ experience in a client facing position, consulting or business development role engaging with senior members of client organisations with supervisory or team management experience.
  • High proficiency in Microsoft Office (Windows, Outlook, Excel, Word, Project)
  • Financial knowledge and strong business acumen
  • Highly numerate with excellent attention to detail
  • In depth knowledge and understanding of the FMCG, category management and/or other related industries
  • Excellent interpersonal skills with the ability to professionally communicate and interact with both internal team members and external clients on an ongoing basis
  • Understanding of the client lifecycle and in depth knowledge and understanding of the client’s strategic business objectives
  • Excellent time management skills with the ability to prioritise and execute tasks to meet deadlines as specified
  • Flexible and agile with the ability to work on multiple concurrent projects
  • Pro-active and confident with the ability to communicate progress, developments and difficulties encountered on an ongoing basis
Key personal attributes
  • Effective time management in order to prioritise and execute tasks to meet deadlines as specified
  • Excellent communication skills with the ability to professionally communicate, train and facilitate workshops and presentations to both small and large groups of varying levels of seniority
  • Strong relationship building skills with the ability to build and elicit trust
  • Strong negotiation skills
  • Ability to learn and adapt to change in a high paced rapidly changing environment
  • Ability to work under pressure
  • Strong team player
  • Service and delivery orientated
  • Innovative and results driven
  • Passionate and self-motivated


Posted on 25 Mar 15:57

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