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Service Line Manager

Remuneration:negotiable Basic salary 
Education level:Degree
Job level:Senior
Company:Ipsos (PTY) Ltd

Job description

Ipsos' innovation team specialises product and concept testing, forecasting and pack testing. They are looking for an experienced service line manager to join their exciting team. 

The service line manager will be the primary contact for clients allocated to his/her portfolio. The service line manager is responsible for developing existing and new client relationships and guiding the research team to ensure the quality and profitability of all aspects of projects. The service line manager is also responsible for providing strategic input on project design and analysis, managing and training the research team.

Key performance areas:
  • New business development and business retention
  • Client research construction and detail
  • Managing client relationships
  • Operations interaction
  • Insight delivery
  • Research team management


  • Relevant degree in marketing, sociology, psychology, politics (preferably with honours) 
  • Minimum five years' reputable research agency experience 
  • Quantitative Research experience is essential (quantitative and qualitative experience ideal) 
  • Minimum three years’ experience managing a team 
  • Three years' sales and client relationship management experience 
  • Advanced MS Office skills 
Additional requirements:
  • Good presentation skills and good writing ability 
  • Good business acumen 
  • Ability to work under pressure/strict deadlines 
  • Communication skills (both written and verbal) 
  • Good organisational skills 
  • Good people skills in order to deal with clients at various levels 
  • Self-discipline and Initiative 
  • Ability to work in a team 
  • Time management

Posted on 14 Jan 12:12

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Diana Le Roux

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