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Customer Service Manager

Remuneration:Market related 
Job level:Management Jnr-Mid
Company:CUM Books

Job description

Providing excellent customer service while building customer relations. Liaise effectively with all departments within the company to ensure customer requirements are met.

Key roles and responsibilities:
  • Ensuring a high level of Customer Service for external and internal Customers (Christian Art, Struik Christian Media, Inspirational, Retail Customers – Orders and Zendesk)
  • Lead, Coach and Motivate Staff
  • Managing and planning of various divisions in department
  • Ensuring set standards are kept for the department
  • Coordinate and management of the department
  • Continually reviewing all aspects of the department and driving improvements in methods, procedures, efficiency to ensure cost effective production
  • Handle all HR/IR related functions in a timeously manner
  • Analyze info and data, reporting and feedback in a timeously manner
  • Assisting at Trade Shows and Sales Conferences


  • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
  • Strong sales, analytical, organisational, communication and people skills required
  • Detail orientated
  • Ability to work under pressure and thrive in a multi-tasked and fast-paced environment
  • Bilingual: English and Afrikaans.
  • Minimum two years' experience in similar environment
  • Matriculation and marketing and/or sales training
  • Appropriate tertiary computer qualification will be advantageous

Posted on 15 May 11:10

Christian Art Distributors

CUM Books has become a much-loved and popular name in South African homes for many years. This chain of Christian family bookshops began when six NG Kerk-boekhandel shops were bought.

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