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Showroom Customer Service Manager

Remuneration:Market related 
Job level:Senior

Job description

Here’s what you can expect to be doing in the role (key responsibilities/KPAs):
  • To manage sales objectives and operational efficiencies
  • To ensure all instore communication is communicated accurately throughout the showroom
  • To ensure all category specialists are fully trained
  • Ensure that monthly intake and NSV targets are achieved
  • To ensure that an exceptional customer experience is consistently achieved
  • Cash management
  • Stock management in line with stock procedures
  • Drive housekeeping
  • Reporting
  • People management
  • Projects


A little about who you are (skills and years’ experience):
  • A relevant tertiary qualification
  • Minimum of five years’ working experience within retail industy
  • Working in the homewares retail industry would be advantageous
  • Minimum two years’ experience in leading a team within a sales target-driven environment
  • MS Office packages
  • Must be available to work shifts, weekends and public holidays
  • Clear credit and criminal record
You will have mastered these traits (attributes and behaviours):
  • Ethical and professional self-starter with high energy levels
  • Excellent planning and organisational skills with a customer-centric attitude
  • Natural leader with the ability to mentor and inspire
  • Deadline and target driven with great attention to detail
  • Excellent communication and motivational skills with the ability to communicate at all levels
  • Ability to work well under pressure and manage stress effectively
  • Adaptable, flexible with loads of initiative
  • Flexible benefits to structure your own package
  • Creative agile work environment
  • Café and lounge area
  • Staff restaurant with a variety of healthy meal options
  • Coffee bar and deli
  • Early Fridays to ensure you have work-life balance

Posted on 01 Feb 07:36

Home Choice

The HomeChoice Group is a leading credit-based direct marketing retailer selling homeware merchandise and financial services to the expanding urban middle-income mass market in southern Africa.

View company profile

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