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IT Business Analyst - Head Office

Remuneration:Market related 
Location:Cape Town CBD
Job level:Junior/Mid
Company:Cape Union Mart

Job description

Cape Union Mart is looking for a dynamic intermediate Business Analyst to join our IT Department. The individual will be required to be both business and technology focused in order to elicit detailed requirements and align business, IT and technology partners on solution scope.


Educational Qualifications:
  • Grade 12 / Matric
  • Relevant business / information technology qualification
  • A post graduate diploma in business analysis (if undergraduate is not in business / information systems)

Key Responsibilities:
  • Facilitate workshops with business and technical stakeholders in order to understand requirements
  • Identify the current and future-state processes
  • Work with the relevant stakeholders to facilitate solution exploration and design in order to scope the system and business processes
  • Facilitate the negotiation of requirements amongst multiple stakeholders
  • Create, analyse and validate artefacts:
  • Stakeholder Analysis,
  • Functional Specification,
  • Change Management Approach and Communication Plan,
  • Training Approach and Plan,
  • UAT Plan and
  • Key Scenarios
  • Deliver elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables
  • Obtain sign-off from relevant stakeholders
  • Facilitate design sessions with the implementation team to define the solution
  • Provide functional and integration test cases and scenarios against specifications as input into the overall test cases
  • Ensure that the project managers are kept abreast of status, progress and impediments
  • Initiate and follow through on issue resolution
  • Plan, facilitate and consolidate User Acceptance Testing and business sign off
  • Change management with specific focus on communication plans and content
  • Assist the business stakeholders to envision the future and how their work will need to change to support the future
  • Create training content and plan optimal training interventions
  • Train the trainer / end user training
  • Proactively identify opportunities for process or system improvement

Experience and skills required:
  • 2 – 3 years Business Analysis experience in a technology solution delivery environment (retail experience essential and supply chain experience desirable)

  • Ability to apply analytical thought, skills and tools to business challenges
  • Translate strategy into process and technology
  • Application and business process design as well as SDLC
  • System testing
  • Experience in working on medium to large complex projects
  • Experience in Waterfall and Agile project methodologies
  • Excellent presentation, facilitation and documentation skills

  • Attention to detail
  • Strong communication skills
  • Excellent relationship building skills
  • Strong interpersonal skills and have the ability to manage stakeholders at all levels
  • Team player
  • Ability to work under pressure and on multiple projects simultaneously
  • Ability to adapt easily to change
  • Be solutions orientated
  • Constantly thinking of the bigger picture and how to simplify and streamline interdepartmental processes and relationships (process improvement)
  • Ability to hit the ground running and deliver successful results
  • Passionate about quality, customer service and exceeding expectations

Posted on 11 Jun 12:13

Cape Union Mart

Cape Union Mart International (Pty) Ltd has been equipping South African adventurers since 1933, and is South Africa's favourite outdoor adventure store. Stocking everything one needs for outdoor pursuits - including hiking, camping, trail running, mountain biking, snow sports, travel and more - Cape Union Mart is an essential first step in every adventure. Cape Union Mart has stores across South Africa, and in Namibia and Botswana.

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