Related jobs

More digital jobs...

Business Development/Customer Value Manager

Remuneration:Cost to company 
Benefits:Great office, remote work, great coffee, amazing people and culture
Location:Cape Town, Foreshore
Education level:Degree
Job level:Senior

Job description

Overview of job description

The role is aimed at being a primary support to the managing director of MEA. Overseeing not only new business opportunities for the Incubeta group in the South African and Middle East market but also supporting the entire client services team to ensure profitable growth of the existing South African book of business. The role requires experience in translating technical, media and creative solutions into business value, business development and people relationship management. The business development and customer value manager will possess great organisational competencies, strong written and oral skills and be able to work in teams across the full MEA client portfolio.

The main objective is supporting the Managing Director in driving strategic business growth by making sure Incubeta services are packaged, sold & delivered profitably within the region. The Business Development and Customer Value Manager will also look to develop potential new B2B partnership opportunities (such as agency-specific collaborations) They will also drive a select portfolio of identified clients to increase overall P&L GP and provide solution support to the broader client services team in organically growing existing clients.

Place within organisation
  • Reports directly to the managing director
  • Works closely with the head of client service and the client services team
  • Works closely with the operations director and the global consulting and operations team

Role and responsibilities

The responsibilities are inclusive of, but not limited to the following:
  • Business development
      • Handle all in-bound Google leads
      • Assist the Managing Director with new business pitches (RFI’s, RFP’s and new business proposals) across all Incubeta services
      • Develop Incubeta service one-pagers across all our service offerings to be shared with and explained to the client services team
      • Development of new B2B GP/service lines (e.g. agency partnership strategy)
  • Portfolio growth
      • The Business Development and Customer Value Manager will be responsible for driving growth strategies for key identified clients. This growth needs to be delivered in collaboration with the respective client leads. The key client focuses will be reviewed and agreed quarterly
      • A GP target will be determined against which the Business Development and Customer Value Manager will be incentivised & measured
  • Client service support
    • Articulate business value to bespoke Incubeta solutions and assist client leads to package this to their clients
    • Provide ad-hoc strategic support to the client services team in terms of articulating the business value behind the solutions across Incubeta’s full service offering across technology, media and content.
    • Support in doing benefits realisation for existing clients (e.g. support into quarterly reviews for key/tier 1 clients)
Key competencies and work ethic
  • Self-starter - This role will not be micromanaged and it is important that the Business Development & Customer Value Manager is proactive in their approach to the role. There is an expectation that where no precedent exists, that the consultant creates the required framework. Taking ownership of their own KPIs and driving to business value
  • Positive influence – A positive team member who keeps the other team members motivated. Demonstrates understanding of the importance of team morale and a healthy happy culture 
  • Operational efficiency – Someone who can spread themselves across multiple tasks simultaneously by working smartly, efficiently and effectively
  • Meticulous – While we want someone who is efficient, they also need to pay attention to all the details and ensure all they dot the I’s and cross the T’s. This requires a strong sense of pride in their work and ensuring that all output goes through rigorous quality control. Organisation is key on these portfolios
  • Time management - Identify the urgent and important tasks and priorities to ensure delivery to client and other stakeholders 
  • Interpersonal skills – We need someone who can build relationships both internally and externally. Working as a team to articulate and then deliver business value through strategic solutions
If you believe you fit the bill, please send your CV to Yusra at moc.atebucni@arsuy before the closing date of applications - 31 May 2021. Take note that if you do not receive a response within two weeks of applying, please consider your application as unsuccessful.

Posted on 03 May 08:57

Apply by email


Or apply with your Biz CV

Create your CV once, and thereafter you can apply to this ad and future job ads easily.

Incubeta is an international team of experts in marketing, technology, data, and creative.
Brand Manager - Financial Services
Cape Town
We have a stunning job opportunity for a Mid-Senior Brand Manager at a renowned financial services company’s Cape Town offices.
14 hours ago
Risk/Compliance Manager
Cape Town R50000 - R70000 Monthly
Start date: ASAP Location: Work from home, or option to work part- or full-time from our offices in Tokai.
15 hours ago
Campaign Manager
Cape Town, Claremont
DGMT is a node of public innovation for South Africa, driving towards a flourishing South African people, economy and society.
DG Murray Trust
15 hours ago
Account Manager
Cape Town, Foreshore
The Business Manager (Account Manager) is responsible for the efficient day-to-day operational management of clients.
16 hours ago
Junior Digital Marketing Account Manager
Knysna R12000 - R16000 Monthly
Conversion Advantage is one of South Africa’s leading digital marketing agencies.
Conversion Advantage
1 day ago
Senior Account Manager
Cape Town
Eclipse Communications is an award-winning, national Communications Agency and is looking for a Senior Account Manager with 5+ years of experience working as an Account...
Eclipse Communications
1 day ago
Junior Traffic Manager
Cape Town
Typical tasks include, but may not be limited to: Competently allocate resources, monitor, and report on the status of projects.You’re a natural when it comes to...
OS Digital
1 day ago
Client Services Account Manager - BTL
Cape Town R32000 - R38000 Monthly
An awesome opportunity exists with a leading BTL Cape Town based advertising agency.
1 day ago
Event Production Manager
Cape Town R20000 - R30000 Monthly neg
We are currently seeking an event marketing and production manager that can help execute events for our clients.
1 day ago
Key Account Manager
Cape Town
Sales and key account management of advertising, POS, POP and print elements within the retail sector
1 day ago
FMCG PR Account Manager
Cape Town R28000 - R35000 Monthly
Our client a highly successful PR agency seeks the services of a mid-weight/senior PR account manager.  We are looking for 2 hires - in Cape Town.
1 day ago
Social Media Manager
Cape Town, Wynberg R22000 Monthly neg
CTG (Committed to Good) enables humanitarian projects through recruitment, effective HR and delivery of Duty of Care. Operating in 25 fragile and conflict-affected...
CTG (committed to good)
2 days ago
Paid Media Campaign Manager
Cape Town, Durbanville
We are looking for a detail-orientated paid media specialist who has at least two to three years of experience in the day-to-day management of paid digital...
Imagine This Digital
2 days ago
Brand Manager
Dotsure Ltd has a vacancy in their Marketing Department for a brand manager.
2 days ago
Senior Traffic Manager
Cape Town, Zonnebloem
This exciting role is for a senior traffic manager in our Cape Town office.  We are looking for someone with excellent interpersonal skills and that can...
7 May 2021
Digital Account Manager
Cape Town, Woodstock
We are looking for a digital account manager with a proactive attitude, creative mind and exceptional communication skills to work on digital campaigns...
Customer Care Solutions (Pty) Ltd
7 May 2021
Operations Process Manager
Cape Town R18000 - R28000 Monthly
Young, small, and tenacious B2B tech company looking for a process hotshot to help us move from a marketing agency to a marketing tech SaaS company, based out of Cape...
7 May 2021
Finance Manager
Cape Town
To support the substantial growth and increasing complexities in our group, we are recruiting a finance manager.
IDM Group
6 May 2021
Mid-Level Project Manager
Cape Town, Woodstock
Are you the effective project leader and client partner that can own key projects and accounts, while working closely with our team of UX and UI designers to...
6 May 2021
Delivery Manager
Cape Town, Foreshore
Place within Incubeta The bridge between the SA commercial team (account managers) and the global services teams (Consulting, Media Traders, Analytics, Tech Services...
6 May 2021
Senior Gallery Manager
Cape Town
A fabulous opportunity has opened up for a Senior Gallery Manager at a pioneering, world-class high-end gallery based in Cape Town.
6 May 2021
Account Manager
Cape Town R20000 - R22000 Monthly
An exciting opportunity to join a large global advertising agency as an account manager. Requirements: Industry-related diploma or degreeOver two years experience in...
5 May 2021
Manager - Bespoke Education
Cape Town, Salt River
We’re on the hunt for a manager of bespoke education to join our talented team in Cape Town.
5 May 2021
Digital Project Manager
Cape Town R18000 - R25000 Monthly
Basic function: Arora Online is looking for an enthusiastic, diligent, and experienced Digital Project Manager who can take ownership of a diverse project portfolio.
5 May 2021
Senior Paid Media Manager - Search
Cape Town, Foreshore
Overview of job description The senior media manager will be spending our clients digital budgets wisely within the Paid Search, Paid Social or real time bidding...
3 May 2021
Paid Media Manager - Search
Cape Town, Foreshore
NMPi is an award-winning digital marketing agency with over 14 years of experience in delivering global campaigns with granular localised targeting.
3 May 2021
Paid Media Manager - Social
Cape Town, Foreshore
Overview of the job description The paid media manager (social and display) will be spending our client's digital budgets wisely within the real-time bidding (RTB)...
3 May 2021
Senior Paid Media Manager - Social
Cape Town, Foreshore
Overview of job description The media manager will be spending our clients digital budgets wisely within the real time bidding (RTB), paid social and paid search...
3 May 2021
Paid Media Campaign Manager - Freelancer
Cape Town
Hellomedia is looking for a savvy freelancer that will be able to work well within a team as well as independently.
3 May 2021
Let's do Biz