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Social Media Customer Engagement Specialist
|Location:||Cape Town, Claremont|
Job descriptionGetclosure assists businesses to manage their reputations online. The business provides social media monitoring, engagement and analysis services to leading South African companies.
Getclosure is looking for a social media customer engagement specialist to join our team. The successful candidate will be responsible for monitoring social media platforms on a daily basis to respond to and resolve customer complaints and enquiries. They will work as part of a team and must be prepared to learn and make a positive contribution to their team.
We are looking for a team player with a strong understanding of social media platforms, and previous experience in social media customer engagement or social media community management.
- Previous experience in social media customer engagement/community management;
- Tertiary education – diploma or degree:
- Communication skills – oral and written;
- Aptitude for problem-solving;
- Strong understanding of social media platforms - Twitter, Facebook, Instagram and YouTube;
- Experience using Microsoft Office, especially Outlook, Excel and PowerPoint;
- Weekend and after-hours work
- Customer service experience
- Applicant must live in Cape Town.
- Fast learner and accurate worker
- good communicator;
- team player;
- driven to excel and achieve;
- prepared to work long hours when necessary and perform well under pressure;
- empathetic and patient disposition.
Location – Claremont, Cape Town
To apply please email a copy of your CV and a covering letter to .
Posted on 07 Dec 08:05
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