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Social Media Customer Engagement Specialist

Remuneration:Market related 
Location:Cape Town, Claremont
Education level:Degree
Job level:Junior
Type:Permanent
Company:getclosure


Job description

Getclosure assists businesses to manage their reputations online. The business provides social media monitoring, engagement and analysis services to leading South African companies.

Getclosure is looking for a social media customer engagement specialist to join our team. The successful candidate will be responsible for monitoring social media platforms on a daily basis to respond to and resolve customer complaints and enquiries. They will work as part of a team and must be prepared to learn and make a positive contribution to their team.

We are looking for a team player with a strong understanding of social media platforms, and previous experience in social media customer engagement or social media community management.

Requirements

  • Previous experience in social media customer engagement/community management;
  • Tertiary education – diploma or degree:
  • Communication skills – oral and written;
  • Aptitude for problem-solving;
  • Strong understanding of social media platforms - Twitter, Facebook, Instagram and YouTube;
  • Experience using Microsoft Office, especially Outlook, Excel and PowerPoint;
  • Weekend and after-hours work
  • Customer service experience
  • Applicant must live in Cape Town.
Personal skills/attributes
  • Fast learner and accurate worker
  • good communicator;
  • team player;
  • driven to excel and achieve;
  • prepared to work long hours when necessary and perform well under pressure;
  • empathetic and patient disposition.
Salary – market-related

Location – Claremont, Cape Town

To apply please email a copy of your CV and a covering letter to .

Posted on 07 Dec 08:05

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Dina Econ

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