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Client Relations Consultant

Remuneration:R6000 - R7500 per month negotiable basic plus commission 
Location:Johannesburg, Sandton
Remote work:Not Applicable
Education level:Degree
Job level:Junior/Mid
Travel requirement:Occasional
Job policy:Employment Equity position
Type:Permanent
Reference:#ACC#01
Company:Africomm Media


Job description

  • Build relationships with key employees among customers
  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help sales team up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, production, senior management) to address customers’ needs
  • Check artwork and make sure is signed and approved by client before production
  • Open and Close files for new and finished jobs
  • Create timelines for projects
  • Assist with Proposals to obtain new clients 
  • Help marketing team with information to be updated on the website.


Requirements

  • Proven experience as a client relations manager or Relationship Manager
  • Proven track record of meeting and exceeding targets
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • BSc/BA in Business Administration, Marketing or a related field


Posted on 14 Jan 10:18, Closing date 28 Feb

Apply by email

Tebogo
recruitment@afri-comm.co.za

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