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Customer Processing Agent

Remuneration:Market related 
Location:Cape Town, Southern suburbs
Job level:Junior/Mid

Job description

Key Performance Areas
  • Verification and confirmation of customer profiles
  • Maintain customer services (Improve overall customer experience and service delivery statistics)
  • Quality control (Ensure the accurate capturing of customer account details onto the system)
  • Administration and reporting (Ensure all verification documents are completed and approved within the required timeframes as well as ensuring accurate completion of time sheets on a daily basis)
  • Provide Relief Services (Provide relief work in other operational departments in order to meet business requirements and customer needs – when required)


A little about who you are
  • Grade 12/equivalent
  • MS Office and Excel (basic)
  • Excellent attention to detail
    Attribute and behaviours
    • Energetic with positive attitude
    • Excellent telephonic manner
    • Good negotiation and influencing skills
    • Resilient and change orientated
    • Deadline driven
      • Flexible benefits to structure your own package
      • Creative agile work environment
      • Flexible working hours
      • Café and lounge area
      • Staff restaurant with a variety of healthy meal options

        Posted on 14 Jan 11:39

        See also: Agent, Costing Agent

        Home Choice

        The HomeChoice Group is a leading credit-based direct marketing retailer selling homeware merchandise and financial services to the expanding urban middle-income mass market in southern Africa.

        View company profile

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