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Collections Associate

Remuneration:Market related 
Location:Cape Town, Southern suburbs
Job level:Junior/Mid
Type:Permanent
Reference:#HCH-1608
Company:HomeChoice


Job description

Key Performance Areas

Here’s what you can expect to be doing in the role
  • Meet department objectives by achieving performance metrics (targets) set
  • Meet operational and quality efficiencies
  • Rehabilitate and educate customers with regards to their payment profile
  • Provide an exceptional customer experience
  • Negotiate payments from customers following the call script, within dialler time
  • Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally


Requirements

A little about who you are
  • Grade 12/matric or equivalent
  • Minimum of one year of experience within the collections industry in a contact centre environment
  • Must be computer literate (email, internet, Word and Excel)
  • Proven track record in problem-solving whilst constructively managing conflict and disputes
    Attributes and behaviours
    • Customer-focused/centric attitude
    • Performance-driven and results-orientated with a relentless drive to succeed
    • A strong can-do attitude and an energetic positive approach
    • Exceptional attention to detail with a thorough approach to work
    • Excellent listening and interpersonal communication
    • Team player but able to work independently
      Benefits
      • Flexible benefits to structure your own package
      • Creative agile work environment
      • Café and lounge area
      • Staff restaurant with a variety of healthy meal options


        Posted on 14 Jan 10:36



        Home Choice

        The HomeChoice Group is a leading credit-based direct marketing retailer selling homeware merchandise and financial services to the expanding urban middle-income mass market in southern Africa.

        View company profile

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