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Collections Associate

Remuneration:Market related 
Location:Cape Town, Southern suburbs
Job level:Junior/Mid
Type:Permanent
Reference:#HCH-1501
Company:HomeChoice


Job description

This role will be ideal for a candidate will be responsible for telephonically obtaining a reasonable repayment outcome from customers who have outstanding debt with the xompany in order to generate cash flows, minimise bad debts and ensuring rehabilitation for distressed borrowers.

Here’s what you can expect to be doing in the role:
  • Meet department objectives by achieving performance metrics (targets) set
  • Meet operational and quality efficiencies
  • Rehabilitate and educate customers with regards to their payment profile
  • Provide an exceptional customer experience
  • Negotiate payments from customers following the call script, within dialler time
  • Ensure a professional, polite and efficient service is offered by acting as an ambassador at all times both internally and externally


Requirements

A little about who you are:
  • Grade 12/matric or equivalent
  • Minimum of one years of experience within the collections industry in a contact centre environment
  • Must be computer literate (email, internet, Word and Excel)
  • Proven track record in problem-solving whilst constructively managing conflict and disputes
    Benefits:  
    • Flexible benefits to structure your own package
    • Creative agile work environment
    • Café and lounge areaStaff restaurant with a variety of healthy meal options


    Posted on 05 Sep 11:43



    See also: Associate

    Home Choice

    The HomeChoice Group is a leading credit-based direct marketing retailer selling homeware merchandise and financial services to the expanding urban middle-income mass market in southern Africa.

    View company profile

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