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Senior Digital Account Manager

Location:Cape Town
Job level:Senior
Job policy:Employment Equity position

Job description

We are looking for a talented and accomplished Senior Digital Account Manager to join our team on one of our largest national retail brands.

Responsibilities include but are not limited to:

    • Manage a portfolio of accounts

    • Develop a pro-active action plan for the portfolio in order to meet client retention and budget targets

    • Co-ordinate the strategic, media and creative process in order to deliver effective campaigns

    • To build and sustain strong and long-lasting relationship with clients

    • Create and deliver customer campaign plans and ensure the right activity is in place to meet client objectives (along with strategy, media and creative)

    • To actively propose and help implement new and innovative strategies with creative and media partners in order to meet and exceed the Clients expectations

    • To prepare and deliver top quality proposals and presentation to clients

    • Oversee the delivery of discovery work prior to briefs into the Agency and presentations to Client

    • To proactively advise clients about digital marketing landscape developments and ensure that campaign strategies are adapted in a timely fashion to meet the requirements (along with Strat/BUD)

    • To ensure that customer reporting utilises the right metrics, delivers robust insight, includes clear actions and relates clearly to achievement against agreed objectives.  To ensure that reports are properly planned and documented and deliver against campaign. objectives, KPI’s and metrics.

    • To set up and lead walk throughs of each monthly report with Client ensuring that all content of the report is understood.  To ensure that key insights and advice are outlined, a clear summary is given of performance against agreed objectives and KPI’s and forward actions required.


    • Proficient in MS Office suite (incl. Mail, Word, Powerpoint and Excel) essential

    • Diverse and excellent writing skills

    • Analytical skills with ability to interpret information

    • Ability to think strategically

    • Exceptional interpersonal skills

    • Team player with initiative

    • Ability to cope with pressure, work to tight deadlines and handle diverse activities

    • Reliable, organized and attention to detail

    • Passion for client delivery and service

    • Accountable with good follow-through

    • Professional, hard-working and have an eager-to-learn attitude

    • Exceptional writing, communication and confident presentation skills

    • Excellent command of English, both written and verbal

Minimum relevant experience required:

    • 4+ years relevant experience within an agency that includes a variety of digital channels SEO/PPC/Display/Social/Email and Content

    • Experience of SEO practices

    • Good understanding of web design and development process including: UX, scoping, project management frameworks

Minimum education requirements:

    • Matric essential

    • Relevant tertiary qualification (marketing and communications) essential

    • Driver’s license and own reliable transport essential

Posted on 13 Sep 16:52

Ninety9cents (99c) is an independent, full-service, integrated advertising & communications agency, with offices based in Cape Town, Johannesburg and Lusaka.
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