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Digital Account Manager

Remuneration:negotiable To be discussed 
Benefits:50% Medical Aid cover
Location:Cape Town, Woodstock
Education level:Diploma
Job level:Junior/Mid
Company:Customer Care Solutions

We are a dynamic digital marketing company with a youthful energy looking for an account manager to start immediately. The successful candidate will have a proactive attitude and exceptional communication skills to work on digital campaigns and CRM on some leading brands.

The candidate also will be a highly driven, self-motivated, young professional who has a proactive, positive attitude, great writing ability and social skills. You will assist the clients in content creation and driving engagement. This includes ideas for exciting media campaigns. You will also help grow client relationships into solid partnerships.

You will report to the digital marketing department but work closely with client service and project managers to ensure all communication is relevant, original and exciting for the brand's relevant audience.

  • Conceptualisation of email, SMS and print campaigns - creative content/image sourcing, etc.
  • Administering all day-to-day activities and schedules
  • Establish and maintain productive communication between the client and the agency telephonically as well as via email
  • Ability to work under pressure in a fast paced environment
  • Ensure a smooth and timely workflow of activities directed at the client
  • Coordinate and manage all agency services to the client
  • Compile weekly and monthly reports for each account
  • Work with other departments to ascertain timetables, pursue estimate approval
  • Follow the project from initial production to final presentation
  • Identifying opportunities to improve current practices and campaign performance
  • Real passion for digital essential
  • Interpersonal communication
  • Time and people management
  • Strong understanding of the online environment
  • Great attention to detail
  • Excellent communication skills
  • Strong project management skills
  • Proficient in Excel, Word, PowerPoint, Outlook
  • Detail oriented
  • Installing confidence - client needs to trust your advice as you are the expert
  • Analytical thinking - reviewing campaign results
  • Ability to review campaign results and identify opportunities for improvement
  • Experience in an agency environment is essential
  • Proven experience with client liaison 
  • Good command of both written and verbal English, including business writing ability
  • Display a strong sense of initiative
  • Exceptional attention to detail 
  • Ability to work under pressure and stress
  • Pleasant manner and sense of humour 
  • Ability to take accountability for tasks
  • Multitasking
  • Have great work ethic and be prepared to go the extra mile - a real team player
Beneficial skills
  • Basic HTML knowledge 
  • Creative design 
  • Wit
If you feel like this is you, please submit your CV to both and .

Please include references, start date and salary expectations in your application.

If you have not heard from us within two to three weeks, please consider your application as unsuccessful.

Kyla Theart

Posted on 11 Feb 07:33

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Kyla Theart

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