Search jobs

Team Manager - UK Customer Service

Remuneration:R14000 - R20000 per month 
Remote work:Only remote work
Job level:Mid

The role: 

We looking for a talented and progressive team manager to join our team, managing a group of 10 front line agents for a busy pet food customer service department. This role will be ideal for an existing team manager that is looking for a more challenging environment.

Desired experience:

Experience working in a UK contact centre or an SA centre with UK clients will be a distinct advantage. 

Key roles and responsibilities:

Managing the day to day operations of a small team you will be responsible for ensuring that all your team exceed the key KPI's of volume quality and customer satisfaction.

Customer-centric management that put the customers needs at the centre of management and operational considerations.

Responsible for implementing a coaching culture ensuring that all staff receive frequent feedback and feel valued in the team.

Demonstrate an understanding of key call centre metric like, average handle time, C-SAT or similar customer satisfaction metrics 

Critical experience:
  • Great communicator 
  • Minimum two years of contact centre experience
  • Good verbal and numerical reasoning skills 
  • Coaching skills 

Desired experience: 
  • Good client management skills
  • Performance management skills
  • Managing siscipline in the workplace. 
  • Owning a cat.

 To perform the role of a homeworker you will need:
  • Quiet office space to work from home, with high-speed internet connection.
  • Laptop or desktop computer.
To apply:

Please send a copy of your CV to ku.oc.slegnaenohp@mullac and a brief cover letter explaining why you are the perfect person for this role 

Posted on 20 Jan 09:47, Closing date 26 Feb

Apply by email


Or apply with your Biz CV

Create your CV once, and thereafter you can apply to this ad and future job ads easily.

UK Customer Service
Work From Home R 10000 - R 12000 per month
The most important requirement for this role: You must have and love a cat.You must have and love a cat. You must love cats! This is a role for someone who has a...
Cat Food Company
20 Jan 2022
Talent Acquisition Officer
Cape Town
At Highbury Media we are continuously looking to strengthen our organisation by adding the best available talent to our existing staff complement.  We are...
6 hours ago
Community Liaison Officer
Mahikeng R13230 per month
CMT wishes to employ a suitably qualified/experienced community liaison officer in Mahikeng.
Community Media Trust
9 hours ago
Economic Strengthening Champion
Mahikeng R15000 per month
CMT wishes to employ a suitably qualified/experienced ES champion in Mahikeng.
Community Media Trust
9 hours ago
Mahikeng R10500 per month
Key duties and responsibilities (may include but are not limited to) Facilitation of HIV Prevention ProgrammesFacilitate and participate during sessions, including...
Community Media Trust
9 hours ago
HR Business Partner
Johannesburg, Sandton
The purpose of this role is to provide expert HR and commercial knowledge to partner strategically with the business.
15 hours ago
Business Analyst
Cape Town, Woodstock
The purpose of this role is to assist the commercial finance team in delivering timely and accurate information to the business through analysis of business unit...
1 day ago
Greetings, Who am I? An experienced copywriter with marketing and agency experience.
1 day ago
Project Manager
Johannesburg, Bryanston
We look forward to receiving applications for experienced project managers to join our creative team.  You will be responsible for driving projects from initial...
SoulProviders Collective
1 day ago
Finance Administrator/Executive PA
Cape Town
Responsibilities: General bookkeeping up t trial balanceManagement of accounts receivable and accounts payableExpensesBank reconciliationsAd hoc reporting, accounting...
3 days ago
Let's do Biz