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Team Manager - UK Customer Service

Remuneration:R14000 - R20000 per month 
Location:Nationwide
Remote work:Only remote work
Job level:Mid
Type:Permanent


The role: 

We looking for a talented and progressive team manager to join our team, managing a group of 10 front line agents for a busy pet food customer service department. This role will be ideal for an existing team manager that is looking for a more challenging environment.

Desired experience:

Experience working in a UK contact centre or an SA centre with UK clients will be a distinct advantage. 


Key roles and responsibilities:

Managing the day to day operations of a small team you will be responsible for ensuring that all your team exceed the key KPI's of volume quality and customer satisfaction.

Customer-centric management that put the customers needs at the centre of management and operational considerations.

Responsible for implementing a coaching culture ensuring that all staff receive frequent feedback and feel valued in the team.

Demonstrate an understanding of key call centre metric like, average handle time, C-SAT or similar customer satisfaction metrics 


Critical experience:
 
  • Great communicator 
  • Minimum two years of contact centre experience
  • Good verbal and numerical reasoning skills 
  • Coaching skills 

Desired experience: 
  • Good client management skills
  • Performance management skills
  • Managing siscipline in the workplace. 
  • Owning a cat.
Requirements:

 To perform the role of a homeworker you will need:
  • Quiet office space to work from home, with high-speed internet connection.
  • Laptop or desktop computer.
To apply:

Please send a copy of your CV to ku.oc.slegnaenohp@mullac and a brief cover letter explaining why you are the perfect person for this role 

Posted on 20 Jan 09:47, Closing date 26 Feb

Apply by email

Callum
callum@phoneangels.co.uk

Or apply with your Biz CV

Create your CV once, and thereafter you can apply to this ad and future job ads easily.


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