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Account Director - Customer Experience/Brand Health Tracking

Benefits:Medical Aid, Pension Fund
Location:Johannesburg, Sandton
Education level:Degree
Job level:Management Snr
Reference:#AM- p
Company:LayerCake Recruitment

Job description

Service Line Manager will be the primary contact for clients allocated to his/her portfolio. The Service Line Manager is responsible for developing existing and new client relationships and guiding the research team to ensure the quality and profitability of all aspects of projects. The Service Line Manager is also responsible for providing strategic input on project design and analysis, managing and training the research team.

Key Performance Areas:
  • New business development and business retention
  • Client research construction and detail
  • Managing client relationships
  • Operations interaction
  • Insight delivery
  • Research team management


  • Relevant Degree in Marketing, Sociology, Psychology, Politics (preferably with Honours)
  • Min. five years' reputable Research Agency experience
  • Quantitative Research experience is essential (Quantitative and Qualitative Experience is ideal)
  • Minimum three years’ experience managing a team
  • Three years' Sales and client relationship management experience
  • Advanced MS Office Skills
Additional requirements
  • Good Presentation Skills and good writing ability
  • Good Business Acumen
  • Ability to work under pressure/strict deadlines
  • Communication skills (both written and verbal)
  • Good organisational skills
  • Good people skills in order to deal with clients at various levels
  • Self-discipline and Initiative
  • Ability to work in a team
  • Time management

Posted on 12 Nov 07:53

Alison Eastwood

021 674 5320
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LayerCake recruitment

LayerCake is a specialist recruitment company for the advertising, public relations, communications, creative and marketing industry in Cape Town. It is owned and run by Wendy Rijksen-Bubb and Sarah Murchison, the dynamic team, who for the past 16 years, have been recruiting very successfully in Cape Town.

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