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Sales Support/Customer Service

Remuneration:R15000 - R20000 per month 
Company:Sandi Crowther Recruitment

An opportunity exists for a meticulous sales support and customer service individual with second to none customer service skills to join a well-established company within the pharmaceuticals industry.

**Please note this position is a temporary maternity cover post**

  • Issuance of weekly delivery schedules to customers to update them of their orders’ delivery statuses
  • Receiving a customer’s order and internally processing a sales order to completion
  • Drafting and issuing order confirmations for customers
  • Issuance of manufacturer order confirmations for customers
  • Fielding and resolving all customer enquiries relating to orders placed
  • Troubleshooting any issue relating to a customer’s order
  • Coordination with the logistics controller to monitor that customer orders are on schedule for the dates confirmed
  • Calculating freight budgets for each order’s delivery according to pricelists or standard costings for an order
  • Drafting packing lists for each delivery
  • Drafting delivery notes for customer’s signature upon order delivery
  • Approving freight forwarder invoices for each delivery and verifying the deliveries were completed within budget
  • Compilation of final documentation for customers to either be couriered, emailed or handed over to the bank, according to each order’s requirement
  • Drafting Goods Received Notes, Load Sheets and verifying items incoming into and outgoing from the warehouse
  • Maintaining supplies and stock levels at the warehouse and requesting re-ordering when needed
  • Investigating and resolving stock discrepancies between Accpac and physical counts
  • Printing and issuing labels for incoming stock
  • Experienced in sales support and customer service
  • Outstanding customer service
  • Organised
  • Good command of the English language with a high level of communication

Posted on 22 May 13:10

Sandi Crowther Recruitment

One of the most established team of Recruitment Consultants in Durban with a reputation for sourcing and placing top quality candidates at select companies.

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