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Collections Manager

Remuneration:market-related salary
Location:JHB - Northern Suburbs
Reference:#JHB003010/SB
Company:Ad Talent


Looking for a fast-paced job where you get to utilise your strong leadership skills and financial acumen? Join this established investment holding business and lead their credit and collections call centre.

The Collections Manager will manage the collection of outstanding invoices while enforcing company policy and also lead a team of call centre agencts to ensure the collections department is efficient.
With your excellent organisational skills, you will oversee a team of hard-working collection call centre staff members to communicate with clients who owe money and increase the percentage of successful repayments.
You will have the chance to implement changes to the department as you see fit to create a proficient and efficient department.
Job Responsibilities
  • Coordinate activities of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
  • Oversee the collection of outstanding credit and invoices to minimize profit loss while ensuring it is handled appropriately and per company policy.
  • Create and implement strategies to increase the number of successful collections on outstanding debt.
  • Recruit, hire, train and evaluate staff members within the collections department to ensure a sufficient number of staff members are available to handle the workload.
  • Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
  • Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
  • Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.
  • Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.

Jobs Skills & Qualifications

  • Bachelor’s degree, preferably in finance
  • 5 - 8 years experience in collections call centre
  • Proficient in Microsoft Office
  • Management experience
  • Excellent verbal and written communication skills


Posted on 20 May 11:19



Ad Talent

We are niched in the communications industry with offices in Johannesburg and Cape Town from where we service all of South Africa, Africa, the Middle East, Europe and the rest of the world. Our portfolios include Digital, Creative and Client Service in Advertising, Marketing, Media, Public Relations and Corporate Communications.

View company profile

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