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Helpdesk/Enquiries Desk Consultant

Remuneration:R12500 - R13000 per month 
Location:Cape Town
Reference:#DBN000240/LB
Company:Massive Recruitment


Helpdesk Enquiry Clerks required.

Should you be interested in this role, please apply by submitting your CV and supporting documents to faxmail 086 662 7817.
Please note that there are no costs involved to the candidate in the recruitment process. We do not charge candidates any fees to apply.

Essential Skills:
  • Senior Certificate/Grade 12
  • Ability to assist in patiently talking customers through processes
  • Ability to accurately and quickly log all calls in the company computer system.
  • Able to handle a high volume of calls  (will be given all training)
  • Troubleshooting and Problem Solving Skills
  • High level interpersonal Skills
  • Excellent eye for detail
  • Strong, clear telephone etiquette 
Daily Responsibilities include:
  • Responsible for taking at least 200 calls per day
  • Responsible for being able to support to the  needs of each different type of client
  • Responsible for creating a support ticket and then making sure to close that ticket out when the issue is resolved
  • Responsible for tracking calls through a log system and then submitting a daily log to management
  • Liaise daily with the Senior Customer Service representative and technical department
Package and Benefits:
R13,000 CTC; Benefits: Incentives 

Posted on 11 Feb 10:41



Massive Recruitment

Massive Recruitment (Pty) Ltd is a multi-sector recruitment company with a reputation for exceptional customer service, integrity, efficiency and speed.

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