Chatbots are the future of customer communications

[Brent Haumann] Two technologies that are set to have a particularly big impact on customer communication going forward are chatbots and machine learning...

#FreshOnTheShelf: New Doritos, edible cookie dough, Nuy gin and Bosjes vino

[Lauren Hartzenberg] In #FreshOnTheShelf, we round up some of our favourite food and beverage products that have hit the shelves recently...

Uber is the Uber of Uber

[Nicholas Kuhne] The third and latest rebrand of Uber has removed all references to taxis and transport. It is a completely generic corporate identity and Nicholas Kuhne says he thinks this has been done very strategically...

Cassandra Twala on this year's Sanlam Handmade Contemporary Fair

[Jessica Tennant] Jessica Tennant interviews fair curator Cassandra Twala to find out more about her involvement in the Sanlam Handmade Contemporary Fair over the years and what she's most excited about this year...

Achieving sustainable food security in South Africa

[Wandile Sihlobo] South Africa is ranked as the most food-secure country in Africa and is 44th out of 133 countries worldwide...

#Newsmaker: Kia Johnson joins Smile 90.4FM

[Jessica Tennant] Kia Johnson recently joined Smile 90.4FM, co-hosting the Saturday Smile Breakfast with JM Henning from 7am to 10am, and as the host of Smile Cape Town Classics from 9pm to 11pm on Saturdays. In addition to this, she also presents Women TV on DStv Channel 263...

Seamless Travel - Why shouldn't the journey be as pleasurable as the destination?

[Bronwyn Williams] Leisure travel is supposed to be a pleasurable experience. Unfortunately, even the best holiday tends to involve large quantities of administration and frustration before you get there...

#THINCAfrica: Mining the millennial mindset

[Robin Fredericks] During day two of the THINC Africa conference, which recently took place in Cape Town, Radisson RED curator, Dale Simpson, navigated a conversation around what millennials expect from employers in hospitality and what employers can do to stay relevant to this segment...

The future of work in a digital world

[Cathy Smith] What if my job gets automated? How will I stay relevant? How do we adapt to the need for new skills to manage customer expectations and the flood of data that's washing over us?

SA's TastePal ready to scale after early success with corporates

[Tom Jackson] South African startup TastePal is ready to scale into other sectors and countries after completing its proof of concept stage with six corporates...

The new Suzuki Swift is sporty and stylish

[Naresh Maharaj] Occasionally, there comes along an entry level car that captivates the heart...

The biggest lessons brands can learn from music artists

[Siphiwe Mpeta] Siphiwe Mpeta tackles the topic of personal branding by using music as a frame of reference...

#MusicExchange: Alanna Joy

[Martin Myers] Alanna Joy is a singer-songwriter who performs on a regular basis at the V&A Waterfront. Her debut single Beautiful Nights is out now on all digital platforms...

Multiple choices for MultiChoice after Naspers' unbundling or way of the dinosaur?

[Leigh Andrews] #Newswatch: It's not necessarily a death knell. There's speculation on potential positive outcomes following Naspers's announcement that it will unbundle MultiChoice to shareholders early next year and separately list the company on the JSE...

Mitigate WAN complexity with SD Branch

[Pieter Engelbrecht] Technology has entrenched itself into the way we do business, becoming the fundamental foundation of virtually any organisation...

Building a business while fighting breast cancer

[George Wyngaardt] This Breast Cancer Awareness Month, George Wyngaardt shares how his wife, Jade Wyngaardt started a digital marketing agency while fighting stage 3 breast cancer...

Dark social and the abyss

[Elena Protulis] Viral content stems from dark social, the place where you send to your tight network. It's content that's controversial, inspiring, entertaining and not necessarily what you want to be sharing in the broad daylight of your traditional social media channels...

6 top tips for effective customer engagement on mobile

[Lynette Hundermark] Speaking at this year's annual PriceCheck Awards ceremony, CEO Kevin Tucker noted that the Tech and E-commerce Awards are more important than ever before...

#TourismMonth: Surge of the digital travel consumer

[Josephine Wawira] Digitalisation is increasingly seen to empower travel consumers especially those seeking diversification and personalisation for a remarkable experience...